Not receiving reward credit

akheey · Dec 26, 2016

hi,

My gamer tag is

My email address is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

I have a feeling my VIP credit is incorrect,

I have purchased numerous games from the store but not being credited with credit points.

Please help

:)

XBLRewards8 · Dec 26, 2016

not receiving rewards credits

Hello ratnamaze,

Apologies for the inconvenience. We have determined why this occurred, and have corrected the issue. You should see proper recognition for both these offers shortly.

SuperrealCorpse · Dec 26, 2016

Not receiving reward credits

over the last year I've only received 1,000 credits even after buying multiple games and pre ordering a few too.

Need some help with this.

XBLRewards8 · Dec 27, 2016

Hello akheey,

You registered as a US region Rewards member. Therefore, we are only tracking and Rewarding purchases made in USD. Since your purchases were made in a different regional currency, they were not eligible for Rewards.

If you wish to continue with Rewards in your current Microsoft Account region and create a new account to Reward your Microsoft Account regional currency, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.

Smwutches

In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. As of July 1, 2014, there are no offers to receive credits for renewing
gold. There are generally no offers to receive credits just for playing.

Using Bing will only rewards points on the Microsoft Rewards program, not the Xbox rewards program.

Smwutches

Since the gift card would be an offer from microsoftstore.com you would need to contact their customer support for assistance.

As far as the rewards credits, there are 2 different offers. Only those who received an email for the 50,000 credits or the offer showed on their Rewards page will receive the 50,000 credits. Everyone else would receive the 30,000. but you would need to
post in the Xbox Rewards Questions forum for assistance with Rewards program offers.

Smwutches

For help with the Rewards program, you'll want to post in the Rewards program forum. There were no offers to receive credits for preordering Recore digitally. If you preordered it as a physical disc from microsoftstore.com and did not receive the credits,
Rewards support will have to look into it.

Gears credits would depend on when you preordered it and if it was preordered digitally or physically.

Smwutches

Gamerscore is not the same as Rewards credits. It has no monetary value and cannot be used to make purchases. In order to receive rewards credits, you need to complete offers listed on the Missions page of the Rewards site.

Smwutches

Microsoft points were discontinued in 2013. At that time the rewards program started awarded rewards credits. In order to receive credits, your purchases either have to be eligible for a specific offer on the Rewards site at the time, or you need at least
1 star level in order to receive VIP rebates. Are there any specific offers you're looking for credits from?

Not receiving reward credit