Not receiving my rewards

Discus and support Not receiving my rewards in XBoX Rewards & Social to solve the problem; I haven't been getting any of my rewards for months now because apparently my account needs updating. All the account information is already current... Discussion in 'XBoX Rewards & Social' started by Stejay-66A6DB76-F150-4D8A-98A0-1EBEE5C7EA31, Mar 12, 2017.

  1. Stejay-66A6DB76-F150-4D8A-98A0-1EBEE5C7EA31
    Stejay-66A6DB76-F150-4D8A-98A0-1EBEE5C7EA31 Guest

    Not receiving my rewards


    I haven't been getting any of my rewards for months now because apparently my account needs updating. All the account information is already current and correct though.

    I also get this message on the reward page:

    "Account Status:

    Temporary Delay in Deposits

    Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We are so sorry for the inconvenience. In the meantime, please reach
    out to us on the support forum if we can answer any additional questions or help in any way."

    Please help.

    :)
     
    Stejay-66A6DB76-F150-4D8A-98A0-1EBEE5C7EA31, Mar 12, 2017
    #1
  2. SCAvery
    SCAvery Guest
    NOT RECEIVING MY REWARD

    So my problem is that i recently completed a achievement on Halo MCC called the "legend" achievement. Basically i completed all the campaigns on Halo MCC on legendary and whats supposed to happen is a reward should be unlocked in halo 5. The reward still
    hasn't unlocked yet and i completed the achievement on the 2nd of May 2018. How do i go about getting my reward? The reward im supposed to receive is the Helioskrill armor and helmet. Its really frustrating that i havent received it yet.

    My gamertag is
     
    SCAvery, Mar 12, 2017
    #2
  3. Smwutches
    Smwutches Guest
    NOT RECEIVING MY REWARD

    Since that is not a rewards program offer, rewards support will not be able to assist. You may want to try posting on that game's forum for assistance or post at the Waypoint forums.
     
    Smwutches, Mar 12, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Not receiving my rewards

    Hello Stejay,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Mar 13, 2017
    #4
  5. Smwutches Win User

    Not receiving my reward

    Keep in mind it can take 24 hours for rewards to be sent. If it's been over 24 hours, check your order history on the redemption page. It'll either have the option to resend the reward or have a code to redeem listed. If it doesn't, you'll need to contact Microsoft
    Rewards support
  6. Smwutches Win User

    Not receiving my reward.

    It can take up to 24 hours to receive anything you redeem with Rewards. If you don't get it in that time, check your order history on the redemption page of the Rewards site and it will either list a code there to redeem or give the option to resend it. If not, contact Rewards support via the contact link at the very bottom of the Rewards site.
  7. Smwutches Win User

    NOT RECEIVING MY REWARD

    Since that is not a rewards program offer, rewards support will not be able to assist. You may want to try posting on that game's forum for assistance or post at the Waypoint forums.
  8. Findinglavacake Win User

    Not receiving my reward.

    Thank you so much! Have a good day.
  9. XBLRewards8 Win User

    Not receiving my rewards

    Hello Stejay,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
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Not receiving my rewards

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