Not receiving my 2% back

Hello DoggyDog420,

Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer and not MyVIP payback. You can only be Rewarded for a purchase once, as indicated in our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Regarding your April purchases, we are currently in the process of resolving an issue affecting some preview program members. This has caused us to delay payback for purchases in April to ensure that those users are appropriately Rewarded. We apologize for
the inconvenience that this delay has caused.

Hello DoggyDog420,

Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer and not MyVIP payback. You can only be Rewarded for a purchase once, as indicated in our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Regarding your April purchases, we are currently in the process of resolving an issue affecting some preview program members. This has caused us to delay payback for purchases in April to ensure that those users are appropriately Rewarded. We apologize for
the inconvenience that this delay has caused.

If you're just looking for August's rebate, keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month. So it's too early to see credits pending for August purchases.

Hello KARLOSLIVE,

From our FAQ:





When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

My controller broke on 2/5, they received it on 2/17, and I haven't received anything back yet. Nice one microsoft, you lose a client here.