Not receiving keys from Community Rewards Challenge--No Help from Microsoft Support/Xbox ...

FoxyLoxy324 · May 7, 2017

Last week I participated in the Community Rewards challenge for Power Bingos. I completed the challenge, but had to wait for the community to finish. Once it completed, it moved onto another challenge. I didn't receive the reward of 100 keys. I have searched
on the forums and found quite a few posts of others with the same issue.

First, I uninstalled Bingo and reinstalled it. This didn't fix the issue. Next, I contacted Xbox Support online and chatted with a rep. April Y. After reviewing it, she said she couldn't assist me since the game was downloaded and played on a Windows 10
laptop and not an Xbox Console. She gave me the link to Microsoft Support and said they could assist me.

Then, I spent an hour and 10 minutes in chat with Microsoft Support, who not only seemed to have no idea what game I was playing, but also said he had no idea how to help me. He suggested I fill out the form on this page: Microsoft Store Online - Welcome

I told him this was dealing with Microsoft Rewards, a completely different area than Microsoft Bingo. He insisted this was the form I should fill out since they could assist with ANY issue with anything to do with Microsoft. Then he suggested I contact Xbox
Support since they would be able to help me. I pointed out that it was Xbox Support that had told me to go to Microsoft Support to get assistance with this issue.

I filled out the form he sent me the link for Microsoft Rewards. I received an email from Rustom with Microsoft Rewards. He said I needed to contact Microsoft Support for assistance with this issue since they only handle requests dealing with Microsoft Rewards.

Whom do I need to speak with to get assistance with this issue? As I stated, this is apparently a common issue, yet no one seems to be assisting.

:)

AuburnHottie85 · May 7, 2017

not receiving keys i microsoft bingo from power cards

I am not receiving my keys as a reward after the community goal is met. I am owed 190 keys.

CaughtWackyduck · May 7, 2017

still not recieving keys

Hi, still not receiving keys from Bingo Power cards, first the USA card - had 100keys - community goal was reached and no keys. Then was the France Power Card - 40keys - community goal was reached and no keys.... Kind of annoying the crap out of me. Please
fix or give a reason as to why this is happening....

FoxyLoxy324 · May 7, 2017

Also, I have tried all of the options suggested on the forums in the FAQ. None of these have worked either. I will point out that my game has no issue with refunding tickets from chests, keys from chests, etc. This issue is solely with the Community Rewards
for Power Bingos.

Mister Mascot · Nov 2, 2018

Hey there FoxyLoxy324,

Is this an issue with an In-Game Reward or with the Rewards program outside of the game? It sounds like an in game issue, but we wanted to clarify to be sure.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there FoxyLoxy324,

Is this an issue with an In-Game Reward or with the Rewards program outside of the game? It sounds like an in game issue, but we wanted to clarify to be sure.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

FoxyLoxy324

Also, I have tried all of the options suggested on the forums in the FAQ. None of these have worked either. I will point out that my game has no issue with refunding tickets from chests, keys from chests, etc. This issue is solely with the Community Rewards
for Power Bingos.

BloodOmen222030

I redeemed the code via the xbox directly. I have sent so many requests for help to microsoft rewards team and received no help. Thousands of players are having problems and no response or limited support from the rewards team. I have followed all steps and attempted every method of communication.

Back to my original question "Does microsoft actually care about customers" , NO

Alvaro A-

Hi W,

Thank you for posting in Microsoft Xbox Community. I understand that you have clarifications with the message that you received about your Microsoft rewards account.

I want to make sure that you will get an official response from Microsoft rewards team. Allow me to redirect you to the proper channel, which is the Microsoft rewards support. Kindly use this link to submit a ticket:

https://go.microsoft.com/fwlink/?linkid=2238907

Complete the form for Microsoft Rewards Support and a member of the support team will contact you within 24 hours.

To make sure that you can receive a reply from the support group, please add the "microsoft.com" domain to your e-mail "safe list.” If you do not receive a response in your email inbox within 24 hours, please check your "bulk mail" or "junk mail" folders.

Please note that in this public community forum, we are players and Microsoft users like you trying to help and guide other people. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Tommy - MSFT

Hello Jay Mcvickers.

Welcome to Microsoft Community.

Regarding to your information I assume that you can't use key to active the FS 2020 deluxe version.

May I ask where you purchased the game key from? And could you provide more information about the error message you receive when using the key?

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Tommy-MSFT | Microsoft Community Support Specialist

Not receiving keys from Community Rewards Challenge--No Help from Microsoft Support/Xbox ...