Not receiving identity verification SMS code

Log into your account and verify the contact information to make sure the code is going to the correct number.

Hello all,





As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.





Thanks,

Brad

I have the same problem. I had bought in game items before via mobile. But now its asking for a verification code which was sent to my mobile which i never received. And there is no option to receive the verification code on any email. Its not the mobile
operators problem too. Please fix it and help me out here

Hi there LoushiHD,

Thanks for updating us with your replies. Its possible that the mobile phone payment option may not be available or limited in nature via your mobile phone carrier, or in your region. You may wish to contact them to be sure. Otherwise you should be able
to
manage your payment options online with ease. If you continue to experience difficulty, you may also wish to request a call back from Xbox Support for more direct assistance as we here on the forums do not have the tools available to do so.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.

I hope this information helps.

What i am trying to purchase is xbox live membership, one of the payment options is mobile phone payment, i am suposed to receive a confirmation code via sms to my number so that i can confirm it is realy me trying to buy it, they tell me that the message
has been sent however i never received anything.