Not receiving freedom rewards

Legit Strategy · May 5, 2017

I have played trove Since the promotion started well after 96 hours now and there is still no button on the page to get my dragon coins, I need help not one of my friends has been able to find the button either and i see plenty of forum posts about this
but i see nothing being done. What is going on?

:)

SheCrazy8 · May 5, 2017

Not receiving freedom rewards

I signed up for Xbox rewards and played Trove a lot which I already had downloaded previously. Well I still have not received my dragon coin reward. I play a lot more than 30 minutes. When I go to freedom rewards and get started on trove it just has another
button that says download now. Nowhere am I able to claim my reward. I did a survey yesterday and no pending credits but that could take a couple more days I guess. Please help!

XBLRewards8 · May 5, 2017

Not receiving freedom rewards

Hello SheCrazy8,

It can take up to 96 hours for us to receive and process information, like your survey and Trove activity. This is mentioned in the FAQ for the Trove offer:

When and how will I receive my Reward?

Once you've completed a 30-minute segment of playtime in the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed.
Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.

XBLRewards8 · May 8, 2017

Hello Legit Strategy,

We see that the tokens were assigned to your account, and are currently awaiting use on your redemption page. This page can be accessed from the Trove section of the FREEdom Rewards page. Keep in mind that it can take up to 96 hours to receive and process
new activity, so coins do not show up immediately after activity.

XBLRewards8

Hello YODA12320,

In order to receive your platinum for that offer, you must redeem the code on the Freedom Rewards redemption page, which can be accessed from the bottom of the Freedom Rewards offer page linked on the MyMissions page.

XBLRewards8

Hello ForfarBridie80,

Apologies for the inconvenience. We have adjusted your account for completion of this offer.

XBLRewards8

Hello DankzuR,

You only played Fortnite and ROBLOX for 5 or more hours. The only other title that would have qualified was Warframe, which you only played for 4.5 hours.

XBLRewards8

Hello Legit Strategy,

We see that the tokens were assigned to your account, and are currently awaiting use on your redemption page. This page can be accessed from the Trove section of the FREEdom Rewards page. Keep in mind that it can take up to 96 hours to receive and process
new activity, so coins do not show up immediately after activity.

Ackis

Try logging in with a different browser - I saw a support response that suggested that.

I personally haven't had any luck though.

Not receiving freedom rewards