Not receiving credits for purchase

phantomghost63 · Dec 17, 2016

hi I purchased Skyrim Special Edition and a infinite Warfare season pass ,but I don't think I have been credited for these they were purchased in December from Xbox store and paid by pay pal you can check all the details ,but I am sure last year the same
thing happened again you can check 2015 deluxe edition of titan fall and tomb raider all are digital down loads

:)

MikeDC77 · Dec 17, 2016

Not receiving credit for purchaes

Thanks, I thought the credits were applied within a few days of the purchase..... my mistake!

Smwutches · Dec 17, 2016

Not receiving credit for purchaes

In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time or you need at least 1 star level in order to receive VIP rebates. If you preordered Destiny on or after July 1, it would count as a punch
towards your games and on demand punchcard. You would need 2 other eligible purchases to complete that offer and receive credits.

There have not been any offers LIfe is Strange would be eligible for, so you would only receive credits if you qualify for VIP. Rebates are calculated after the end of the month and given by the 15th of the next month.

Smwutches · Dec 17, 2016

There are currently no offers either of those are eligible for. If you have at least 1 star level, they would be part of your VIP rebates. Rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too early
to see credits pending for December purchases.

XBLRewards8 · Nov 3, 2018

Hello phantomghost63,

Smwutches is correct. Furthermore, both those purchases were made in November, and included in your November payback, which is currently pending in your account. You did not have a one star MyVIP level until March of last year, so your purchases in December
and January did not award MyVIP payback.

XBLRewards8

Hello phantomghost63,

Smwutches is correct. Furthermore, both those purchases were made in November, and included in your November payback, which is currently pending in your account. You did not have a one star MyVIP level until March of last year, so your purchases in December
and January did not award MyVIP payback.

Smwutches

There are currently no offers either of those are eligible for. If you have at least 1 star level, they would be part of your VIP rebates. Rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too early
to see credits pending for December purchases.

Smwutches

Currently there are no offers to receive credits for making a purchase at microsoftstore.com. You can only receive credits for purchases there if there is a specific offer for them.

Smwutches

There is no offer to receive 1250 credits for every purchase. There is an offer to receive 1250 credits for making your first purchase. In order to qualify, the purchase has to be made using currency from your Microsoft account balance, not by credit card/paypal.
Credits should show as pending about 96 hours after an eligible purchase.

Otherwise, in order to receive credits, the purchases either have to be eligible for another offer on the site, or you need at least 1 star level in order to receive VIP rebates.

Smwutches

Generally when there are offers to receive credits for purchasing hardware, the purchase has to be made through microsoftstore.com so the program can track it. If there is currently an offer to receive credits for purchasing hardware, the offer has to be
listed on the Missions page of the site or you have to have received an email before you make the purchase. Unless there is a targeted offer for members, there are currently no offers to receive credits for purchasing a console.

Not receiving credits for purchase