Not receiving any rewards in terms of reward points, VIP Gems, Etc.

So I am not receiving rewards for things that are CLEARLY stated you get rewards for. For example, the MyAcheivements section states that you receive multiple rewards for raising your gamerscore by each tear. Currently I am on the 4th tier which is the
Legend Tier. When I look at the history of the items I have earned and or completed however, it shows the 4 tiers, but it does not show any reward like I was told. I thought well hey maybe I forgot to sign up but that is not that case as I performed a test
of the account reward system. I completed the monthly survey which is to reward you 250 reward points. I completed that survey an hour ago and still have not received the points. No they are not in the pending section. Nothing appears in the pending section.
I'm also aware of a promotion on buying certain games which one of was Assassin's Creed Origins and you earn up to 14000 points. I have purchased this game recently and yes I have completed MORE than 5 achievements which 5 is the requirement. Now I don't know
if I am owed exactly 14000 points but the fact that I haven't received ANY points at all raises some concern. I have seen the forums and have seen how 100's of players are getting the same issues. However half of them aren't given any answer and are told to
post their issue in another support forum by the people in charge of the forum. The other half are told the offer expired as of the moment they posted on the forum so the promotion is invalid (Even though they completed the requirements within the promotion
time). Now I completely expect to get one of these two responses however If you plan on giving me one of these two responses then I want to request that a phone number be given to me so that I may speak to a supervisor on the phone and get them to resolve
the issue with this support forum as I haven't heard a single reply from a consumer saying their issue has been resolved with the Xbox Live Rewards. Thank you and have a wonderful day!

:)

 

No rewards from Xbox Live for me?

I have been unable to get any rewards, gems, vip, etc to show up on my rewards account. I have been unable to find anyone to contact to help me resolve this. Does anyone know who I can get a hold of to fix this and get my rewards, points and gems onto my
account?

 

Not appropriate value

In the Terms and Conditions for Xbox Live Rewards, it gives the value of points as:

"The Rewards Credits conversion is as follows: one thousand (1,000) Rewards Credits = $1 USD."

And, since you can trade gems in the vault for XBL Rewards Points, 250 gems for 5,000 points, or 500 gems for 10,000 points, we can arrive at the value of the MyVIP gems 1 Gem = 20 points, or 50 gems = $1 USD.

Microsoft Rewards Points, on the other hand, are only worth a little over 2/3 the value of XBL Rewards Points.

Also in the Terms and Conditions, it says:

"Any changes in Rewards Credit values will be promptly announced and
will not impact any Rewards Credit values already earned."

So, this 1:1 conversion of Gems and XBL Points to Microsoft points when the changeover happens will violate Microsoft's own Terms and Conditions.

So, I think someone needs to rethink the 1:1 conversion, and maybe also stop limiting the digital items in the Vault, so that users can get the full value guaranteed by Microsoft's own Terms and Conditions.

 

In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time of purchase, or you need at lease 1 star level in order to receive VIP rebates.

Gems just started on October 1. So for things like achievements, you would not have been awarded gems for anything done prior to that date. Prior to October 1, there was nothing offered for reaching certain levels.

It takes about 96 hours for credits to show as pending after completing most offers. So it would be too soon to see credits pending for the survey you did today.

The offer you're thinking of for Assassin's Creed is the Family Face-off offer. If you bought the game after December 1 and spent at least $60USD on it, you would unlock level 1 and receive 5,000 credits. Then you can earn credits for earning the achievements.
Looking at the game on your profile it shows you played it in November which would have been before this offer began which is why that purchase is not eligible for that offer.

There are actually a lot of people who do get their issues resolved, but support does lock threads after they respond so you usually don't see a reply.

 

Hello DampestMammal,

From the FAQ:

What is MyVIP and how is it changing?

As of October 1, 2017, we have expanded our MyVIP offerings to give more of our members a chance to be treated like the VIP they are. Previously MyVIP was limited to a MyVIP Star Rank, that allowed you to earn a % back on qualifying purchases. The expanded
offerings showcased on the new MyVIP page were inspired by member feedback and give members three different ways to participate in MyVIP:

MyVIP Percentage Back: Earn up to 10% back on qualifying purchases with your MyVIP Star Rank.

MyVIP Perks & Gems: Access special offers and earn MyVIP Gems for a wide range of activities and milestones.

MyVIP Vault: Trade in your MyVIP Gems for a Reward of your choice from our vault of curated prizes. You can read more about each of these different MyVIP features in the next few sections, or on the MyVIP page.

Since Gems were only created on October 1st, it is not possible to reward them before they existed. Regarding survey Credits, and for all Credits in general, please keep in mind that it can take up to 96 hours for us to receive and process new information.
One hour is not enough time for us to process new activity.

Regarding the Assassin's Creed offer, from the FAQ:

How do I earn Rewards with the Xbox Family Face-Off?



This is a multi-tiered offer worth up to 14,000 Rewards Credits and 5 MyVIP Gems overall. In order to earn the entire Rewards Credits amount, you must complete all of the levels of the offer. You can earn the 5 MyVIP Gems for completing any part of the
offer. Please see Question 2 for eligible content. All actions must be completed between December 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. This offer does not apply to purchases made in the retail Microsoft Store. Please visit http://www.worldtimeserver.com or
another world time database to determine local time.

Since your purchase was made in November and not between December 1 2017 and December 31 2017, as stated in the FAQ, your purchase was not eligible. All activity must be done in the offer period to be eligible for an offer. It is not possible to reward an
offer before it existed.