Not receiving any collection pieces

Hi there!

We apologize for any inconveniences. Let's have you try out the troubleshooting steps on the Microsoft Casual Games FAQ if you haven't already. We recommend looking at the "I’m
having a problem playing my game. How do I fix it?" link to help you best with this issue. You can also take a look at the Microsoft
Bingo Facebook page, as there is additional troubleshooting steps on their page.



Let us know how it goes and if you're still seeing any problems! We're here to help.

This was a real experience. I was on the phone for about 2 hours and transferred 6 times. Not one of the people even knew the game, much less how it worked. The first 5 transferred me 'to the right person' after obviously not understanding. The 6th was
going to transfer me but after I told her about the previous ones, she spent a good bit of time trying to understand the game so she wouldn't transfer me incorrectly. However, the person she transferred me to didn't know anything about the game either. I uninstalled
it and reinstalled it but don't expect much from that since it was up to date. She's going to call me back in a week to see if it's working. This is a Microsoft game. How is it no one there knows anything about it? It runs thru Xbox on my computer but not
on a console. It's the same game either way.

Try call the Support in https://support.xbox.com/en-US/contact-us

Hmm. Which game was it that I collected pieces of a meteor...?

Dunno but I must have collected 115 pieces of that meteor.