Not received Xbox Live Gold from 3 for 3 promotion

MrAdyCarter · May 11, 2014

I appreciate its been a while, but it occurs to me I never received my 3 months of gold from this promotion.

Promotion Details: The promotion was "Buy three of these select games and get 3 months of XBox Live Gold free." As retrospective purchases counted I only needed to purchase a couple of games. I purchased Max and Powerstar Golf

Date of Purchase:Crimson Dragon (Pre - Promo, but qualifies) 22/11/2013

Powerstar Golf 27/12/2013

Max 27/12/2013

Promo Item(s): I have not yet recieved the activation code for my 3 months of XBL Gold

Further details of the promo:
http://i.imgur.com/amQBOTn.jpg

My purchases all fell within the correct periods and were on the correct items. Yet I still have received no code.

Thanks in advance for your help!

:)

D.Levine · May 11, 2014

Never received free 3 month Xbox Live Gold code from PUBG promotion

I contacted Xbox Live support and was advised to post on this forum. On 1/22/18, I purchased a 3 month Xbox Live Gold Pass for $14.99. This was during the PUBG promotion where I was supposed to received a free code for 3 months of Xbox Live Gold. According
to the terms and conditions, the code should have been received by 3/15/18. As of today, 3/17/18, I have not received the code.

I purchased the 3 month Xbox Live Gold Pass via this website on 1/22/18:

Xbox Live Gold | Xbox

The terms and conditions are at the bottom of the site in case there is any question about the promotion.

AReezy CuRRy · May 11, 2014

haven't received my free game

Promotion: 1 free game out of 4 if you renew xbox live gold for a year.

Date renewed: 2/28/2011

Promotion item not yet received: 1 free game (Fable 3)

Smwutches · May 11, 2014

Ady, the terms do state that you have to make the purchases during the offer period. Even though Crimson Dragon was an eligible game, it wouldn't have qualified since it was purchased before the offer.

MrAdyCarter · May 11, 2014

I refer you to the screenshot of the offer:

http://i.imgur.com/amQBOTn.jpg

past purchase DID count, second paragraph.

Smwutches · May 11, 2014

Ah, sorry about that. I did look at the screenshot, but didn't notice that.

MrAdyCarter · May 11, 2014

No worries, it is rather unusual they that they did count.

MisterFizzle · May 11, 2014

Hey Ady,

We'll need to double check with our promo team on that particular offer as it has been a while. We'll keep you posted when we learn more.

MrAdyCarter · May 14, 2014

Thanks.

I'll keep an ear out for updates.

MisterFizzle · Nov 3, 2018

Hello again,

I've sent you a PM about this.

Ryno Jnr

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!

Mister Kernel

Hey there Ryno Jnr! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

MisterFizzle

Hello again,

I've sent you a PM about this.

MrAdyCarter

Thanks.

I'll keep an ear out for updates.

MrAdyCarter

No worries, it is rather unusual they that they did count.

Not received Xbox Live Gold from 3 for 3 promotion