Not received the Pre-Order Bonuses of Quantum Break

haricr · Jun 17, 2016

I pre-ordered the Quantum Break game on (03/11) from Microsoft ecompany store.
I have still not received the my pre-order bonus code for

1. Quantum Break Windows 10 game

2. Alan Wake’s American Nightmare

:)

Pulsar Thunder · Jun 17, 2016

Still haven't received pre order bonus for quantum break.

I pre ordered quantum break but I never received any of the pre order bonuses.

CryonicEFX · Jun 17, 2016

Quantum Break pre-order bonuses have not been delivered

I have not received any pre order bonuses or codes from my Quantum Break pre order as well.

Mister Mascot · Jun 20, 2016

Hey there haricr,

Thanks for reaching out! To clarify, was the game purchased digitally on the Xbox One console as well as on the same account you're posting from?

haricr · Jun 20, 2016

Hi

I purchased it from Microsoft ECompany store and got the digital code.

I used this account [mod removed] to redeem that code in Xbox Console. Its the same account I am using to post the message

Mister Maka · Jun 21, 2016

Hey there haricr!

Can you clarify when you redeemed the code you purchased from the store? If the code was redeemed after the 10th I'm afraid you would not be eligible for this promotion.

haricr · Jun 21, 2016

Hi

I am not sure about the Date when I redeemed but its possible I did it after April 10th. But nothing in the offer mentioned that It needed to be redeemed before 10th April.

Misses Quinzel · Nov 3, 2018

Thanks for the response, haricr! It looks like the team that investigates these issues has determined you redeemed your code after 4/10. It was stated on the terms for the promotion, before it ended, that codes needed to be redeemed before 4/10 for users
that purchased from the Microsoft Store (in specific regions). Because of this, you should only have received the Alan Wake game.

We're sorry for any inconvenience this may have caused. Please keep an eye out on
news.xbox.com and
majornelson.com for any future promotions you may be interested in. Thanks for posting!

CryonicEFX

I have not received any pre order bonuses or codes from my Quantum Break pre order as well.

SirSlackalot-F68F4E1

Hey Micl2oN!

As per the FAQ posted here
forums.xbox.com/.../2143012.aspx, the codes should come within 7-10 business days after Launch. Hang tight I'm sure you'll get the rest

Xbox Store:

◾Alan Wake's American Nightmare (Delivered 7-10 days after purchase)

◾Alan Wake + The Signal & The Writer DLC (Delivered soon after Quantum Break's release)

◾Quantum Break for Windows 10 (Delivered soon after Quantum Break's release)

Note: If you have any issues with the delivery of the codes, or you accidently delete your message with the codes, please create a new post over at our Promotions & Special Offers on Xbox One forum to receive assistance. Xbox Forum Staff will respond 24-72
hours after your post is created.

Misses Quinzel

Thanks for the response, haricr! It looks like the team that investigates these issues has determined you redeemed your code after 4/10. It was stated on the terms for the promotion, before it ended, that codes needed to be redeemed before 4/10 for users
that purchased from the Microsoft Store (in specific regions). Because of this, you should only have received the Alan Wake game.

We're sorry for any inconvenience this may have caused. Please keep an eye out on
news.xbox.com and
majornelson.com for any future promotions you may be interested in. Thanks for posting!

Mister Maka

Hey there haricr!

Can you clarify when you redeemed the code you purchased from the store? If the code was redeemed after the 10th I'm afraid you would not be eligible for this promotion.

bowski477

Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

Sorry for the frustrations.

Not received the Pre-Order Bonuses of Quantum Break