Not received the add-ons from the complete add-on bundle

Thank you so much. Please launch Xbox App and then search "Forza Horizon 5 Premium Add-Ons Bundle", install the add-ons from there.

You can always try requesting a refund as long as it is showing up on your order history.

Let me provide you a direct link for you to request this immediately. Your request will go directly to the refund team as they are the one who will process a refund back to your account.

Make sure to get the order number first on https://account.microsoft.com/billing/orders/

Then go here:

http://xbox.com/refunds

After you submit this form, you’ll receive confirmation and follow-up emails that’ll include instructions on how you can keep track of the status of your request. They will send you a response with the refund decision within 72 hours.

Sorry but that's not my issue. When I go to add-ons in the Microsoft store it says I don't own vip, car pass, and anything else that comes with the premium add-ons bundle. I am just trying to get my money's worth because I spent 45 dollars on the bundle and only got the Hot Wheels world and the Rally world.

Hello Kaleb Barker,

Thank you for posting in the Microsoft Community.

I can see that you are unable to access your Forza Horizon 5 Expansion bundle. Please try the following steps to see if they help:



- Restart your console and check for any updates.

- Go to My Games & Apps and select Forza Horizon 5.

- Press the Menu button on your controller and select Manage Game and Add-ons.

- Find the Expansion bundle in the Ready to Install section and select Install All.

- Launch the game and check if you can access the Expansion bundle.



Please see: Find your games and add-ons | Xbox Support

If still unable to locate you add-ons, kindly contact our live support team in order for them to check your account.

Click here to contact live support.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your add-ons.

There are some steps you can try for this issue, please check this link:

https://support.xbox.com/en-US/help/games-apps/...

Just a heads up though that it could also take up to 24 hours for the add-ons to reflect.

You can also reach out to the game developers if in any case you are still not getting them after 24 hours.