Not received punchcard reward

RichyT22 · Feb 12, 2018

Preorder 3 games on 8th Feb 2018 and still haven't received my 15.000 reward points

:)

AtrumMihi · Feb 12, 2018

Preorder punchcard

I never received my rewards for the preorder punchcard. The 3 games showed up as preordered on the punchcard but no points.

BadMrK · Feb 12, 2018

Triple Feature Reward not given

For January I completed the Triple Feature Reward where you rent 3 movies, however, I was not awarded credit for the last movie I rented, and therefore did not get my points nor the MyVIP Gems. I had rented the following movies:

Atomic Blonde - Jan 1 - Punchcard Received

Lucky Logan - Jan 6 - Punchcard Received

Blade Runner 2049 - Jan 26 - Punchcard Not Received

So because I never got the punchcard for Blade Runner, I was not awarded the points or the gems. I'm hoping someone could look into this and correct the issue for me.

Thank you!

Smwutches · Feb 12, 2018

Keep in mind that it takes about 96 hours for the punches to show, and then the credits will be given about 96 hours after all 3 games have been released.

XBLRewards8 · Nov 3, 2018

Hello,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your punchcard should update within 96 hours of your pre-order.

Smwutches

I'm not sure if there is currently an offer to receive points for that purchase, but you would need to check the Microsoft Rewards app on the console. Usually if there is an offer to receive points for a specific game, it's part of a punchcard and you have to activate the punchcard before the purchase to get the points.

XBLRewards8

Hello,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your punchcard should update within 96 hours of your pre-order.

Smwutches

Keep in mind that it takes about 96 hours for the punches to show, and then the credits will be given about 96 hours after all 3 games have been released.

Smwutches

For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum. Keep in mind that the preorder would count as a punch towards your games on demand punchcard. You would need 2 other eligible purchases to complete the offer
and receive credits. If you preordered the game before April 1, it would not count towards the current punchcard.

Smwutches

That's referring to the Destiny punchcard offer through the Microsoft Rewards program (preorders did not count for that offer, you had to purchase the game after release), not the Xbox Rewards program. The two programs are different. For the Xbox Rewards
program, the only offer to receive credits for Destiny was the Games on Demand punchcard which involved preordering 3 games.

If you want to contact customer support for the Microsoft Rewards program, you would need to do so through their contact link on their redemption page.

Not received punchcard reward