not received my fifa points

I bought 12,000 Fifa points yesterday at 7pm, money came out of my bank account never received the points and never received a confirmation email from Microsoft.

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on getting your Fifa points.

Just a heads up that it can take up to 24 hours for some contents to show up in the game most especially currency being redeemed.

You can also check some steps that you can try on this link:

https://support.xbox.com/en-US/help/games-apps/...

From that link:

If you bought in-game currency such as V-Bucks or FIFA points, and you’re not seeing them in the game, confirm your completed purchase by signing in to view your Order history.

https://account.microsoft.com/billing/orders/

If you see your in-game currency in your purchase history, try quitting and relaunching the game:

Press the Xbox button  to open the guide.

Highlight the game, but don’t select it, and then press the Menu button .

Select Quit, and then relaunch the game. After launching the game, check your in-game wallet.

If it’s been 24 hours since you’ve done the above, and you’re still not seeing your in-game currency, you can reach out to EA and have them validate this for you and see if they can add it to your account.

Hope that helps!

Sorry to hear it. If you have not received the points within 24 hours then please follow the instructions at this link https://help.ea.com/en-us/help/fifa/fifa-2016/fifa-fut-points-issue/

This hasn’t helped and I still haven’t received my fifa points it has been more than 24 hours

Hey there Messi,

Sorry to hear you're not showing your FIFA points.

It looks like EA has a known issue article up for if you
Made a purchase in FIFA but did not receive it.