not owning standard Shadow of the Tomb Raider with Croft Edition

Discus and support not owning standard Shadow of the Tomb Raider with Croft Edition in XBoX Games and Apps to solve the problem; Hi Xbox support, I have an issue with Shadow of the Tomb Raider. I bought the game in 2018 in pre-order with the Croft Edition (including the game +... Discussion in 'XBoX Games and Apps' started by John Simth, Dec 6, 2019.

  1. John Simth
    John Simth Guest

    not owning standard Shadow of the Tomb Raider with Croft Edition


    Hi Xbox support,

    I have an issue with Shadow of the Tomb Raider. I bought the game in 2018 in pre-order with the Croft Edition (including the game + season pass+ the DLCs). Everything was fine till a few months ago. It seems, now, I do not own the standard game anymore.
    According to xbox, I don't own Shadow of the Tomb Raider. I still own the season pass.

    I've looked and it seems that there are two different Croft Edition. It could be a clue. One with one additionnal dlc wich is not included in the second one. I still own all the other dlc ( at least most of them) and ironically I do own the definitive edition
    DLC, but not the standard game.

    And I think as a Croft Edition buyer, the definitive edition (the one with the game + definitive edition DLC) should be mine automatically, right? But As I wrongfully do not own the standard game, I don't.

    I can still play the game via Gamepass, But as I paid full price for the game I'd like to own it as I should.

    Could you have a look at it?

    Thank you very much

    :)
     
    John Simth, Dec 6, 2019
    #1
  2. John Simth Win User

    not owning standard Shadow of the Tomb Raider with Croft Edition

    Thank you. Unfortunatly, no it didn't

    I already tried that one.

    With these options there's no contact for this issue

    And at the bottom the "try again later" arrives. which wouldn't change a thing.

    I can't talk to anyone. I just need someone to contact to take care of it.
  3. John Simth Win User

    not owning standard Shadow of the Tomb Raider with Croft Edition

    Hi,

    Thank you for answering me. Unfortunatly it didn't work.

    I was in contact with the Costumer support team of Square Enix for the last few days. I've sent them proof of purchase. They agreed there's a problem with the licence on my account and told me I should check with you to fix it.

    Here's the message: It seems that the issue you experience with Shadow of the Tomb Raider might be due to an error with the licences on your Microsoft account. We would ask you to please contact the Microsoft support to resolve the issue with them.

    So I'm coming back. Can you look at it and fix it? please.

    Thank you

    Best regards
  4. NaZoooom Win User

    not owning standard Shadow of the Tomb Raider with Croft Edition

    Hi John Simth,

    Sorry to hear you are having issues , try this link:

    Xbox Support Contact Us

    On the options for contact us, try the following:

    What are you having trouble with?

    Choose ‘games and apps’

    What is the issue?

    choose ‘i cant find a game, consumable, DLC’

    Where are you seeing it?

    Choose your platform

    Hope this helps :)
  5. Ironwilled Win User

    not owning standard Shadow of the Tomb Raider with Croft Edition

  6. napalm 31337 Win User

    not owning standard Shadow of the Tomb Raider with Croft Edition

Thema:

not owning standard Shadow of the Tomb Raider with Croft Edition

Loading...

  1. not owning standard Shadow of the Tomb Raider with Croft Edition - Similar Threads - owning standard Shadow

  2. Will owning a physical Xbox copy grant me a PC license under Play Anywhere and Disc - to -...

    in XboX Insiders
    Will owning a physical Xbox copy grant me a PC license under Play Anywhere and Disc - to -...: I really wanted to Pre-order The Blood of Dawnwalker, but since there was no physical release for PC (basically, no love for PC physical), I went with Onimusha. But, I am wondering, if I order a...

  3. I tested all the games I own with disc to digital. Here’s a list of what worked and didn’t.

    in XboX Insiders
    I tested all the games I own with disc to digital. Here’s a list of what worked and didn’t.: I noticed that none of my Sega, Bandai Namco, Square Enix, and Ubisoft games were supported, yet. Supported: The Elder Scrolls V Skyrim Special Edition Extinction Titanfall 2 Stray Mortal Kombat...

  4. Console games I own that I cannot play on my ASUS ROG Ally or laptop.

    in XboX Insiders
    Console games I own that I cannot play on my ASUS ROG Ally or laptop.: Hello Xbox Insider team, I have a question. A while back, I bought almost all the *Final Fantasy* games from the Xbox Store for my Series X. Often, when I'm at work, I have downtime to relax and...

  5. I can't brows games I own in the Xbox PC app

    in XboX Insiders
    I can't brows games I own in the Xbox PC app: I'm on build 2604.1001.9.0 and in the my library section I can only see installed games, there is no way to browse the library of PC games I have purchased from Xbox. Where has this moved to?...

  6. need help with game sharing problem , do you own this game or app glitch

    in XboX Insiders
    need help with game sharing problem , do you own this game or app glitch: please someone help me i would very much appreciate it , i always buy games on my xbox through my account then go on my brothers xbox go on my account download the game then sign out and we both...

  7. Add a way for players to create and publish their own games on Xbox

    in XboX Insiders
    Add a way for players to create and publish their own games on Xbox: It would be amazing if Xbox offered a way for players to create their own games directly on console — either through a dedicated app or a built-in game creation tool. Suggestions: – Create a...

  8. I own halo wars 2 standard edition on console(with some DLC's). But it doesn't appear on my...

    in XBoX Games and Apps
    I own halo wars 2 standard edition on console(with some DLC's). But it doesn't appear on my...: I own standard edition. But it doesn't appear on my pc? Do I have to buy it again? 9f5d1aad-130f-4491-a04f-76e73d4053e4

  9. I own and verified deluxe edition nor standard

    in XBoX Games and Apps
    I own and verified deluxe edition nor standard: Iv been trying for months until recently someone showed how to file a complaint on my game. I have proof that I paid for and own Star wars survivor deluxe edition. But I only have the standard...

  10. Deus Ex Mankind Divided standard edition pre order now says i do not own the game

    in XBoX Games and Apps
    Deus Ex Mankind Divided standard edition pre order now says i do not own the game: As the topic says. I purchased mankind divided, standard edition on ppre order weeks before release. I downloaded the game, and waited. Thhat midnight, the 22nd, i played for about 8 hours and...