not installing due to error code 0x80070002

herbs2803 · Jul 31, 2023

I have been having this issue for years, but have usually been able to find a work around eg. resetting gaming services, reinstalling xbox app. but now it is consistant and has also now started happening when i try to move games between drives. The issue I am having is with a lot of games I try to install/ update it spits out that there was a problem and gives me error code 0x80070002, i have tried most fixes that people have posted online, and they used to work, but not anymore. i also get the same error when i try to install directly from the microsoft store, with and without xbox app installed. I have recieved no help from that side so I am trying my luck here.

:)

herbs2803

Hi, I am running Windows 11 currently, and the fixes i have tried are; reinstalling xbox app, clearing all the cache and temp files, tried installing with both a new install of gaming services and without it, have tried to install from the Microsoft store with and without all Xbox related apps and I have tried while other gaming apps are disabled/ closed. I think that's it.

Thank you for responding to my question, and thank you for the help.

WattyNuela

Hello Herbs2803, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I’m sorry to hear you’re having an unexpected issue like this through all this time. Let’s try to sort this out.

However, before that, I would like to ask some questions:

Are you running Windows 10 or 11?
Please describe briefly what were the procedures you tried to fix this issue prior to your post creation. That way, I can suggest new ones or advise you how to proceed.

Dubstep2DaLeft

The error code says 0x80070002

Jake Pickering

Windows 10 - although I think people have reported the same issue with win11.

Edit: I have added the error codes

Error when launching halo: Error code: (0x80070002)
Error when trying to install/verify any game: (0x87e00196)

Lightsoiz

I couldnt install gaming services, got the error Code: 0x80070002

Can you resolve this issue? It's a simple app, and I have the game pass, why I can't play????

not installing due to error code 0x80070002