Not given a chance to defend myself for a 14 day suspension

Your previous post was locked because you were already given the correct answer. The enforcement team are the only ones who handle suspensions and a case review is the only way to contact them. Since you have already submitted a case review and they upheld
their decision, there is nothing else you can do but wait it out.

Obviously you do know that that word has an offensive meaning and you used it anyway. The enforcement team determined what you said did violate the code of conduct. There's nothing else anyone on the forums can do. Creating duplicate threads is a violation
of form guidelines as well.

Yea I agree, but there's nothing we can do. I troll people back if they get on my nerves, but in a way that won't get me banned.

Exactly, I know my response to his attack wasn't the most professional, but I'm not a professional person. I'm a normal human being who plays Xbox to relieve my stress and play with my friends, yet I get 14 day punishment when someone else is attacking
me verbally and spamming me on multiple accounts. Kind of ridiculous and makes me feel little as if I'm the bad one when I defended myself.

If you say anything that can be considered even slightly offensive then you would receive a ban, your best option with a troll is to block and report them and never send them a message.

To review your enforcement and try to appeal it please login at enforcement.xbox.com and try the case review.

I played a game of CoD and beat some people. One of them decides to spam me 12 party invites and says "Join" and I tell him, "you're sad lol". He proceeds to spam me and call me trash so I send 1 more text, "g t f o my dms". This leads to me receiving
a 14 day communication suspension which now I cannot play CoD and talk to my friends, I can't play Soul Calibur 6 online at all which I've waited 4 years for, and there's several other games I can't play online or communicate with my friends. I applied for
a case review but missed 1 question both times and I'd appreciate it if an enforcement officer somewhere would review it and refer to me the reason why I have a 14 day suspension because I fail to see how me sending those 2 texts defending myself from some
person leads to me not being able to enjoy the service I pay for when I want to just relax and play with my friends on these games I paid for. I've had Xbox live for a long time and I'd never had any issues, but this current suspension is kind of ridiculous.
Even if the suspension can't be lifted, I'd be glad to at least let me play games online with my friends. Thank you.

I dont understand why they do not take the same stand with trollers as they do with the people trying to rid themselves of these annoyances? A bully is a bully no matters where he does it and Xbox live is rife with them!

Why isn't something done about the instigators in instances like these? You are penalizing the victims who have been goaded and gotten!

Seems the wrong focus is placed here!