Not getting verification code + other issues with getting help

AH1970 · Feb 26, 2022

Hi there. I have tried tirelessly to get help with this, but am at a dead end. I can't sign in to one of my Microsoft accounts. At first I thought I'd forgotten the password, but the more I think of it, the password is still the same as it was when I made the account. I get this pop up message that they have detected unusual activity blah blah blah and to enter my email address so they can send a verification code. I've lost count of the amount of times I've done this and not received one single code. I've submitted the form to unlock my account ( countless times ) and get rejected by the machine that handles that because it says I've not answered enough questions correctly or something along those lines. I have epilepsy that has effected my memory, but I KNOW my password. I've talked my head off with Microsoft support and out of desperation I even contacted The Gates Foundation. All I got was "contact Microsoft support", BUT Microsoft support is like talking to a wall. I KNOW security is important, especially in this day and age of people hacking account, but when you are an HONEST person who is trying to access their account, you are out of luck because they just won't let you do it. I've had to buy SOT a SECOND time just so I can play it, but because my SOT account was linked to the Microsoft account I can't access, the Twitch drops and Prime loot I've collected for a year is GONE. Why can't Microsoft have a simple process where you have a secret question to unlock your account. All the stress this has caused me to get my anti depressant medication increased. I'm about to go to the media with this. Microsoft help is NO HELP at all.

:)

TheJokerJD

Hi there, If you are not recieveing verification codes make sure you are entering the correct email address for the account and you are checking your spam and junk folder in your emails. But if you are still facing the problem you should contact Xbox support instead of Microsoft support. You can go for a live chat with a Microsoft support agent and you can discuss your issue with them and they will do their best to get you back into the account your trying to access

Alvaro A-

Thank you for the update, iiArsenal. Since you're certain that the email where you should receive the code is accurate but you're still not receiving them, I would recommend that you contact Microsoft support for your profile to be checked internally. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Alvaro A-

Thank you for the update. Can you please confirm if this is the first time that this happened? Does your recovery email receives the code before?

Kindly try to lookup your email by using your security contact phone number or email address by logging in to this link:

https://go.microsoft.com/fwlink/?linkid=2273127

Request a security code to be sent to the phone number or email you used.

Enter the code and select Next.

Microsoft will then show a hint of the username, in this format: j********@outlook.com

Please note that this is a public forum, I will be responding you in short period of time and regret for a delay in response. As I am merely a fellow user trying to provide insight and information that may be helpful to others

Regards,

Alvaro

iiArsenal Gear

Thank you for the response, I mostly only noted the two emails as means to explain that I am still able to receive the verification email, but for only one account, when I need it sent to the other account, and it's only when I try to sign in on the app store and Xbox apps that it requires me to use a verification code.

I can log in just fine elsewhere, like xbox.com and my console, just not the app store/ Xbox companion app on PC (because I'm not getting the verification that isn't going to my email)

iiArsenal Gear

As far as I am aware this is the first time on this email account.

I did get the email just now when requesting one from this link, but still no verification email when attempting to sign in to the Microsoft store app/ Xbox game companion app

Not getting verification code + other issues with getting help