Not getting response from support

Discus and support Not getting response from support in XBoX on Windows to solve the problem; My Xbox One Controller (cabled) doesn't work any more. It disconnects one second after connecting. I opened a ticket [mod removed] and sent the photos... Discussion in 'XBoX on Windows' started by josanguapo, Feb 26, 2021.

  1. josanguapo
    josanguapo Guest

    Not getting response from support


    My Xbox One Controller (cabled) doesn't work any more. It disconnects one second after connecting. I opened a ticket [mod removed] and sent the photos of the purchase ticket and controller they told me, but it has passed a lot of time since that and I'm not getting any additional response. I've written again answering to the email where they asked me for the photos but no one answers. I can't contact via phone because in the "Contact Us" section of https://support.xbox.com/ there appears no telephone number. How can I contact with them? Is there any phone I can call to? I'm from Spain.

    Regards.

    :)
     
    josanguapo, Feb 26, 2021
    #1
  2. Smwutches Win User

    Not getting response from support

    You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  3. XBLRewards8 Win User

    Support ticket getting no response

    Hello Magnus1987,

    We see that you claimed 10,000 Credits from the Vault on May 24th, and 500 Gems were removed from your account. Since this is the prize that you claimed, it was the prize sent to your account. We cannot find a record of a VISA claim, or removal of 2000 Gems.
  4. Magnus1987 Win User

    Support ticket getting no response

    I went to retrieve the $50 visa gift for 2000 gems but after imputing the information it said i had redeemed 10000 microsoft points for 500 gems instead. I sent in a ticket to the rewards team within minutes and was told via email response that after investigating
    the issue, the Microsoft Support Team is better handled on this matter. They in turn, after calling, told me they are unable to fix this issue and the rewards department would need to handle this. I was to reply to this email to fix this. I did explaining
    the details and have not had any contact after multiple attempts.
  5. Smwutches Win User

    Support ticket getting no response

    If this was a Rewards program issue, you'll need to post information about your issue so support can assist.

    Otherwise, you'll need to try contacting support again.
  6. XBLRewards8 Win User

    Response to support

    Hello brent3000,

    We lock threads after responding so that users create a new post. Constantly replying to older posts is not very visible, and have a tendency to get buried. Newer posts are immediately visible. If you have any further questions on a post, you can open a
    new post, and we will address that specific question in that post.
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Not getting response from support

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