Not getting response from support

You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Hello Magnus1987,

We see that you claimed 10,000 Credits from the Vault on May 24th, and 500 Gems were removed from your account. Since this is the prize that you claimed, it was the prize sent to your account. We cannot find a record of a VISA claim, or removal of 2000 Gems.

I went to retrieve the $50 visa gift for 2000 gems but after imputing the information it said i had redeemed 10000 microsoft points for 500 gems instead. I sent in a ticket to the rewards team within minutes and was told via email response that after investigating
the issue, the Microsoft Support Team is better handled on this matter. They in turn, after calling, told me they are unable to fix this issue and the rewards department would need to handle this. I was to reply to this email to fix this. I did explaining
the details and have not had any contact after multiple attempts.

If this was a Rewards program issue, you'll need to post information about your issue so support can assist.

Otherwise, you'll need to try contacting support again.

Hello brent3000,

We lock threads after responding so that users create a new post. Constantly replying to older posts is not very visible, and have a tendency to get buried. Newer posts are immediately visible. If you have any further questions on a post, you can open a
new post, and we will address that specific question in that post.