Not getting my rewards credits converted into real currency

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Sorry my reply wasn't satisfactory. I will not back it up with facts for you. As per the Rewards FAQ.

http://rewards.xbox.com/faq/

— When will I get my Rewards Credits?A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits,
they will be held as Pending until a quantity of 5,000 is reached.

— When will I get my Rewards Credits?A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits,
they will be held as Pending until a quantity of 5,000 is reached.

Hope this was better explained for you.

Sorry but GS cannot be converted to currency. The only thing that has recently been converted to currency is MS Points. However, you can sign up for Xbox Rewards at
http://rewards.xbox.com/. Once you get past a certain amount of GS you will see a reward gained for purchases made. For example, once you reach 3,000 GS you will get 50 rewards credits for
every $10 you spend.

As per the FAQ on the Rewards site.

When will I get my Rewards Credits?

A. Rewards Credits will automatically be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending
until a quantity of 5,000 is reached.

http://rewards.xbox.com/faq/

If you don't redeem the gems by June 15, they will be converted to Microsoft Rewards points.

If you have any pending credits by May 31, 2018, they will be deposited into your account as currency by the end of June. If there is an issue depositing credits into your account, they will be converted to Microsoft Rewards points.