Not getting my points

Lucifer157 · Jul 26, 2017

So I won the VIP exclusives. Says it would deposit on the next deposit day. Next deposit day came around today and I got nothing. Also not getting my points for preorders.

:)

Smwutches · Jul 26, 2017

not getting my reward points

There are currently no offers to receive credits just for playing games.

Argons-[xboxvenue] · Jul 26, 2017

Not getting my rewards points

Something seems to be wrong with my rewards account, as I have only ever received one deposit in 4 years.

Can you please check, especially for this month's mission?

Thank you.

Smwutches · Jul 27, 2017

Credits for the VIP offer should show as pending about 96 hours after the offer ends.

Support will check into your preorders, but keep in mind that currently the only offer to receive credits is the games on demand punchcard. You need 3 eligible preorders and the credits will be given after all 3 games have been released.

XBLRewards8 · Nov 3, 2018

Hello Lucifer157,

From the FAQ for that offer:

How will I know I’m a winner, and when will I get my prize?

If the roulette ball stops on the color you placed your bet on and the game tells you that you have won a prize, you'll receive notification via email. Digital prizes will be emailed to the email you provided during registration. If you’ve won a physical
prize, your prize will be shipped to the address provided during registration. All prizes should arrive within eight to ten weeks of the date the contest concludes.
If you win 50,000 Rewards Credits (ARV: $50), they should appear as pending in your account within 96 hours of the offer end date.

Since it is not within 96 hours of the offer end date, it is too early to see those Credits.

Regarding pre-orders, those purchases are not eligible for MyVIP, as specified in the FAQ. Certain pre-orders qualify for the Games on Demand offer, like your Destiny 2 purchase. That offer requires three eligible purchases to complete.

XBLRewards8

Hello Lucifer157,

From the FAQ for that offer:

How will I know I’m a winner, and when will I get my prize?

If the roulette ball stops on the color you placed your bet on and the game tells you that you have won a prize, you'll receive notification via email. Digital prizes will be emailed to the email you provided during registration. If you’ve won a physical
prize, your prize will be shipped to the address provided during registration. All prizes should arrive within eight to ten weeks of the date the contest concludes.
If you win 50,000 Rewards Credits (ARV: $50), they should appear as pending in your account within 96 hours of the offer end date.

Since it is not within 96 hours of the offer end date, it is too early to see those Credits.

Regarding pre-orders, those purchases are not eligible for MyVIP, as specified in the FAQ. Certain pre-orders qualify for the Games on Demand offer, like your Destiny 2 purchase. That offer requires three eligible purchases to complete.

Smwutches

Credits for the VIP offer should show as pending about 96 hours after the offer ends.

Support will check into your preorders, but keep in mind that currently the only offer to receive credits is the games on demand punchcard. You need 3 eligible preorders and the credits will be given after all 3 games have been released.

Daft Badger

Rewards support forums are here
forums.xbox.com/.../29.aspx

You may have to wait for a reply as it's the weekend & xmas.

Smwutches

Are there any specific offers you're looking for credits from? In order to have received credits, your purchases either had to be eligible for a specific offer on the site at the time, or you needed to have at least 1 star level in order to receive VIP rebates.

XBLRewards3

Hi TomWhitt Smoked. A deposit was made to your account of 20,000 Credits. The remaining 4,000 will be deposited on April 12th.

Not getting my points