Not getting my pending rewards

V1VA EL GALGO · Apr 16, 2018

im not getting my pending rewards. Can you fix that please. I got 10750 points.

Best regards

:)

WIDEZY RFC 1690 · Apr 16, 2018

Not getting my pending rewards

I have same problem waiting on 20000 but no way to ask to have it early anymore.

XPGDEADONE · Apr 16, 2018

Not getting my pending rewards

I too am dealing with this issue. I have 39,000 reward points that have been sitting since around the 15th of Match. Now here it is April 5th.

I have a feeling they're delaying our points so we don't use the credit on the spring sale instead of actually spending money.

It's not a delay. It's how the program has always worked.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they
are deposited by the 15th of the next month.
Click to expand...

So your saying its supposed to take 2 years for points pending? Good thing your around to clue us in on your ground breaking logic. Keep up the absolutely worthless job bro.

XBLRewards8 · Apr 17, 2018

Hello V1VA EL GALGO,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Marcio Queiros

I'm also having a similar problem, I have over 12k of pending points, but the button/option to redeem doesn't even appear.

I believe it has to do with my current region (Portugal). I don't think the rewards program is available here, not sure why, as there's a very big/loyal community.

Any way to redeem/resolve this issue?

GANJA420 CLOUD9

same thing for me been waiting for my points

Raheam X

Deposit requests are only available when you have at least 1,000 credits pending, but less than 5,000. If you got the 10,000 credits on the 13th, they would be scheduled for the deposit on the 29th.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they
are deposited by the 15th of the next month.

Well I had made a deposit requests on 3/16 and checked yesterday and STILL haven't received my approximate 11,000 credits as well.

AfanasiAkecheta

I have 11,000 there is nowhere to even click to redeem them early now I got on live chat but they said there wasn't nothing they could do from there end.

Smwutches

I too am dealing with this issue. I have 39,000 reward points that have been sitting since around the 15th of Match. Now here it is April 5th.

I have a feeling they're delaying our points so we don't use the credit on the spring sale instead of actually spending money.

It's not a delay. It's how the program has always worked.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they
are deposited by the 15th of the next month.

Not getting my pending rewards