not getting my Pending Credits

Discus and support not getting my Pending Credits in XBoX Rewards & Social to solve the problem; yes i have not receved my pending credits i have pending credits from 2016 9af57f62-3da1-4ac1-b3de-dda5435c238a Discussion in 'XBoX Rewards & Social' started by williambailey482, Mar 11, 2018.

  1. not getting my Pending Credits


    yes i have not receved my pending credits i have pending credits from 2016

    :)
     
    williambailey482, Mar 11, 2018
    #1
  2. bluwaters
    bluwaters Guest
    MyRewads - Where are they?

    HELP!!!

    I am not getting my pending rewards. I have made a number of purchases in the past 6 months and not seeing any activity on my account and I also have Credits pending in September (2016) and January (2017).

    Can someone help me with this please

    J
     
    bluwaters, Mar 11, 2018
    #2
  3. Bosay831
    Bosay831 Guest
    All of my Rewards points appear to be in a pending status.

    Hi. I followed the instructions on the rewards program FAQs and went to the My Rewards page. All my rewards credits appear as pending. The way my history of pending credits reads it appears that I have not had any credits post since 07/02/14. My pending
    balance is 7,250 credits. Is there someone whom can look at my account and assist? I also do not see a 'Request Deposit' button on my page.
     
    Bosay831, Mar 11, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    not getting my Pending Credits

    Hello BAILEY482,

    As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. If you would like to request a scheduled deposit, you may do so once you
    are at 1000 or more pending Credits. There will be a button on your MyRewards page. Furthremore, from the FAQ on vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Mar 12, 2018
    #4
  5. XBLRewards8 Win User

    not getting my Pending Credits

    Hello BAILEY482,

    As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. If you would like to request a scheduled deposit, you may do so once you
    are at 1000 or more pending Credits. There will be a button on your MyRewards page. Furthremore, from the FAQ on vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  6. XBLRewards8 Win User

    Anime promotion

    Hello X RogueRonin x,

    The Credits for that offer are currently pending in your account. For future reference, you can view your current pending Credits from your MyRewards page. Also, in case you were unaware, we do not perform a deposit automatically until 5000 pending Credits.
    From the FAQ:

    When will I get my Rewards Credits?

    Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
    of 5,000 is reached.

    You can request a scheduled deposit manually from your MyRewards page once you have at least 1000 pending Credits.
  7. Noobie Coder Win User

    Xbox rewards Rewards Credits

    The credits would be added as pending in your rewards account first, not your account balance. Then the credits would be deposited by the following 15th or 30th of the month. If they were added in the past few days, they would be deposited by mid-March.
    My pending is still showing as none pending so and can't workout why.

    Your right pending credits automatically get deposited towards the end of the month unless you request them early.
  8. Smwutches Win User

    Credits Not Being Deposited

    The credits are scheduled to be deposited on the 29th.

    Credits are scheduled for deposit based on when you get to 5,000 pending. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

    The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first.
  9. Smwutches Win User

    My Points havent been deposited yet and its been 3 days since the 15th

    Credits are scheduled for deposit based on when you get to 5,000 pending credits. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the
    15th of the next month. In order to have the credits deposited on the first deposit of this month (which took place on the 10th), the credits would have had to be pending before the 1st. If they were pending after the 1st, they should be scheduled for the
    deposit on the 24th.
Thema:

not getting my Pending Credits

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