Not getting gems

I have been an Xbox Live subscriber for 14 years and a rewards member for years. Just looking at the Terms and Conditions page, there are several instances where I should have gotten gems... years of service, anniversary, gamerscore, MyAchievement tier,
1 MyVIP Gem per $1 spent on the store and I buy literally hundreds in games a year from the Xbox Store. I have received zero gems.

Please investigate and try to remedy this issue for me.

Thank you

:)

 

Not getting gems?

Hello xXWIZARD FOOTXx,

We award 10 Gems for every 8 GBP. Since you have not completed a 8 GBP spend amount, you have not received additional gems. Note that these 8 GBP amounts go back to the beginning of Gems in October, so part of your purchase in January may have gone towards
completing a 8 GBP amount in a previous month. We do not give Gems for membership aside from the MyChallenges.

 

Not getting gems?

I have made at least £10 in transcations through fortnite alone this last month/two as well as ea access membership and xbox live membership? Why do i not get gems of these

 

Support will check for any missing gems, but keep in mind they just started on October 1 so you would not have been awarded for anything done prior to that date.

 

Yeah, I understand that. However since then I've had a birthday, an Xbox anniversary, and have spent probably $300 in games.

 

Hello Lazlow,

Apologies for the inconvenience. We have reviewed your account, and can see that there are inconsistencies that match your examples. We have escalated this issue to our web team to investigate why your Gems are not correctly populating, and why your perks
are not appearing as pending on your MyRewards page. Once they can provide us with more information, we will update this thread.

 

Thanks, I appreciate the response and I look forward to hearing back.

 

Hey Lazlow,

We have received an update on your Gems and Perks that the issue has been resolved. At a certain step in the awarding process, these items became hung up, and did not move on to the assignment of these Gems on your webpage. We have
corrected this issue, and can indeed see you have much more Gems now. We have validated this new amount and can see that your perks are now showing as pending on the MyRewards page, and your multiple Gems from your spending have been added to your vault total.
Again, we apologize for the inconvenience. Thank you for bringing this to our attention. Since these Gems are a new system, we appreciate bringing these issues to our attention so we can get them sorted out as soon as possible. If you find that your Gems are
not appearing again, please, let us know!