Not getting emailed reward codes when cashing in MYVIP Gems

Hello PHANTOM BL00PER,

We have re-sent your prize email to your vault registered address. Please be sure to also check your junk mail folder in case this message is automatically filtered there.

Hello PHANTOM BL00PER,

Have you checked your vault registered email's junk mail folder? We have had reports of user's having their vault mails filtered there due to some email providers detecting multiple messages as spam. Some email providers may also collapse multiple emails
into one email.

Hello pedro lucas pit,

As stated in the FAQ, you will not lose your Gems. They will be converted to points. As stated in your email notification, this will be at a 1:1 ratio:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Hello TOXIC2theHEAD,

From the transition FAQ:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Your 556 Gems will be converted to Microsoft Rewards Points when you are fully transitioned into Microsoft Rewards.

Hello digitallight137,

All the methods to earn gems are listed in our FAQ:

What are MyVIP Gems?



MyVIP Gems are a new way to be rewarded for engaging in Xbox Live Rewards and your Xbox in addition to Rewards Credits. You can earn gems for completing a MyChallenge or offer, clicking on an email, spending in the Microsoft Store, or as a Reward for
a MyVIP Perk like improving your Gamerscore, celebrating a birthday or anniversary, or reaching a new MyAchievements tier. And this is just the start, as we’ll be adding even more ways to earn gems in the future.


Most importantly, you’ll use your MyVIP Gems to get prizes from the MyVIP Vault. You can trade them in as soon as you have enough for a prize, or save them for something big… the choice is up to you.

You can read more about MyVIP Gems in our Terms and Conditions.