Not getting credit

akheey · Dec 21, 2016

Hi,

My account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.

I have join the VIP membership with your selves. I have purchased numerous Xbox games with gold and from store but I do t receive any VIP credit points.

Please can you look into this and get back to me?

:)

Danno McK. · Dec 21, 2016

Not getting credit

I didn't get this weekend's ribbon after playing two matches in the playlist. I wonder, do others who aren't seeing the ribbon already have the medal at Onyx level, due to the previous glitch? I do, and I wonder if they've just turned off the "prestige"
levels beyond Onyx with the Title Update 2.

XBLRewards8 · Dec 21, 2016

not getting credits

Hello GroovyStew,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

XBLRewards8 · Dec 22, 2016

Hello akheey,

Since you registered your Rewards account to the US region, we are only tracking purchases made in USD. Since your purchases were made in a different regional currency, it was not eligible for Rewards.

if you wish to continue with Rewards in your current Xbox Live region you will have to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours. This will close your US Rewards Account, and create a new Rewards Account based off your current region.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

JennySparkles

Hmmm come to think of it i never got that badge either. hmmmmmm.

CountryGentlman

I have the new dashboard update. Could that be an issue?

Danno McK.

I didn't get this weekend's ribbon after playing two matches in the playlist. I wonder, do others who aren't seeing the ribbon already have the medal at Onyx level, due to the previous glitch? I do, and I wonder if they've just turned off the "prestige"
levels beyond Onyx with the Title Update 2.

XBLRewards8

Hello GroovyStew,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

XBLRewards8

Hello akheey,

Since you registered your Rewards account to the US region, we are only tracking purchases made in USD. Since your purchases were made in a different regional currency, it was not eligible for Rewards.

if you wish to continue with Rewards in your current Xbox Live region you will have to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours. This will close your US Rewards Account, and create a new Rewards Account based off your current region.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Not getting credit