Not getting a call back from Microsoft support

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Franko Ryan,

Thank you for posting this in Microsoft Community.

I can see that you are not getting callbacks from the support team, Please refer to the guide below on contacting our live support team:

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

Since this issue may seem in-game related, You can also reach out to Mojang for additional assistance.

Contact Us | Minecraft Help

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

I was finally able to get a callback using another number, does that mean my number is blocked or something?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this BUNCIEBOY343

If you don’t mind, please tell me. What’s the issue with your headset?
In that way I can assist you properly

PS: just as a friendly reminder here in the forums is not possible to request a callback or access to your account information directly

I see, you should be able to request a replacement if the headset it’s on warranty
Did you tried adding the headset here https://account.microsoft.com/devices?refd=acco...
And then try to request a replacement once you click on “info and support”?

Or are you not able to do that?

Also… about the Microsoft support thing, did you not tried opening a chat?
Depending on the category selected you should be able to see the option

Did you tried changing categories until you find it?