Not downloading

We have a Xbox one for the kids. We bought Forza 3 download for my son. He has redeems the code and the game shows under ready to install but doesn't install. If we click on install either nothing happens or occasionnaly it's queued but doesn't start downloading
beyond 0%. This is similar to apps not just games...eg we tried to play a DVD and it won't install blueray. Network connectivity checked and download speed comes up as 29mbs. Wifi is 85%. We've rebooted. But nothing helps.

Help out a parent whose kid is driving him crazy this Xmas

:)

 

not downloading

I am not going to pay for a game that wont let you download add-ons what the hell is happening

 

Not downloading

I have bought 112 puzzles but I can't download any of them. I have tried to uninstall Microsoft Jigsaw and reinstall it and many other things suggested by other users but everything in vain.

 

hi, this tends to usually happen if there isn't sufficient space remaining on the hard drive. Portable computer hard drives can be plugged into the left side of the console and then formatted for use with the system.

 

Try clearing the cache on your console by holding down the power button on your console for 10 seconds. Retry afterwards.

 

HDD has 150Gb free space.

We did do a restart by holding down power button on console for >10secs. Will try again this morning

Any other suggestions?

 

To update those who may encounter the same problem.....

XboX support was pretty much useless - factory resets, network checking and plugging in external hard drive didn't help. They suggested I either upgrade my consolde or send it for replacement/repair at a cost of $181.....wtf?

I then went online to other "more useful forums" and asked the question. Within 2 answers the suggesting made worked perfectly.....switch off IPv6. As soon as I did that the game downloaded.

I'd suggest Xbox support maybe include that as the extremely basic troubleshooting they did was absolutely useless and wasted half a day on Boxing day for me.