Not allowing child/teen purchase online

This is making me really mad. Im not allow to purchase anthing on this website but I can on the xbox. So can someone please help me resolve thia problem because I seach all over the web and their no answer

:)

 

Avatar Companion blocked for child account - Parent can't purchase for a kid? Seriously?

So, my daughter wants to purchase an avatar item, Baby Groot Companion, for her avatar from the marketplace store. The item is FREE. She's blocked from doing so by MS due to being a child/teen account. Even though I am her parent, and even though I changed the family settings to allow her to purchase content and even though I have billing setup with MS, she still CANNOT purchase the item. I can't purchase it for her. Seriously?!!

Who in their infinite wisdom decided that FREE content allowed by a parent, can still NOT be purchased by a child? Come to think of it, if this is the case, why is there no way for a parent to purchase content and gift it to a child account?

 

Unable to purchase backward compatible content for Xbox One. "Your Purchase cannot be completed at this time, Please try again."

Try purchasing the game using an Xbox 360.

By the way, make sure you're not using a child or teen account. Child and teen accounts are prevented from making purchases in the Xbox 360 Marketplace. Changing your Microsoft account age or your purchase settings won't resolve this issue.

Source:
support.xbox.com/.../troubleshoot-xbox%20360-marketplace-purchasing

 

And it said It need a parent to change to allow purchase but on my xbox it says adult and I can't purchase stff still

 

It's most likely due to your age. The website and console are not the same thing. Different laws.

If you need something purchased online here, you'll need your parent to do it.

 

But still same thing same company same network that making it run so i should be allow to purchase from both.

 

[quote user="monsterkid211"]

But still same thing same company same network that making it run so i should be allow to purchase from both.

[/quote]

That doesn't matter. You need the person who is actually paying for it (the person who's name is on the credit card) to authorise it.

 

But it said If I want to purchase stuff i need my parent to change to allow purchase i tried but it keep on going to the xbox one cant be change from online when im using and 360