Not able to sign-in into the Xbox S console

I have the same problem with an account I created for my son. The email I used for his account, is also the recovery email for my account. Is that a problem? The same "security info" box keeps popping up.

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Here are a few tips to troubleshoot your issue:
1. Check for known issues.
2. Power cycle your machine.
3. Test your network connection.
4. Try using a different profile.
5. Reset your console to default settings.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

I hope this helps resolve your query.

Hello. Please check if you have access to this post, it has some steps (to report the problem)

https://web.yammer.com/main/org/mic...IjoiMjUyNzc4NDExNjYwMDgzMiJ9?trk_copy_link=V1

Just to confirm, is your issue resolved?

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks

Brilliant