Not able to play Assassin's Creed IV because of Free with Gold error

Hello. Right after I purchased the console in July I entered the 14 days Gold membership trial. During the trial period I installed a full license of Assassin's Creed IV (downloadable code). During the same period, AC IV was also on FREE WITH GOLD.

My trial period expired and now I can't play my game without a gold membership. I spoke with Xbox Support and they admitted that there is a "bug" in the licensing system and that I should be able to play my game without having a gold subscription.

They recommended in the end to contact Ubisoft Montreal and get a new code as they can't unlock my game. I contacted Ubisoft Montreal and they obviously told me that it's not their problem and that Microsoft should unlock my game as they have full control
on the licensing server.

I contacted support again and now nobody replied to my email (2 days ago).

Any thoughts on how to solve my problem?

Thanks.

:)

 

Xbox One error code: 0x87df2efe

Error received while downloading Assassin's Creed IV: Black Flag, purchased from Newegg

 

multiple games not starting

Problems started with Assassin's Creed Unity not starting. The error is 0x80070570. I unplugged and restarted console several times and uninstalled game but now ACU will not install. I tried three different ways to clear cache and issues still persist.

We tried to play GTA but it will also not load. Error code for GTA game is 0x570. Also tried to install a free Xbox Gold game but got error code 0x80070570.

We are able to play Knight Squad for some odd reason.

 

Sorry to hear it. Unfortunately this is going to be something that phone support is going to have to solve. Please give them a call and let them know that you would like to have it escalated.

If you live in North America dial 1-800-469-9269