Not able to get Bolt as Games with Gold

I have the same problem, for the 3rd consecutive XBox 360 Games with Gold game!

I tried reaching out via chat and e-mail but the customer support treats me like I'm an idiot.

They tell me how to download it via console and tell me to use a credit card.

Firstly: Via browser, I do not need a credit card at all!

The problem is, that all the XBox 360 Games with Gold Games just keep loading upon "buying" them infinitely.. so they never count as bought..!

And secondly, in some countries, it is NOT the norm to own a credit card..

I feel like the customer support doesn't really care and I am really pissed off,

because I missed out on 3 games that are supposed to be mine for free,

and it seems that Microsoft doesn't even care about fixing that issue at all..!

I am a loyal XBox gamer, being a gold member since like.. 12 years..

But slowly I am having my doubts thanks to a few things.......

Thanks. I have tried clearing the browser cache to little avail.

Hey there StarGazeer,



Thanks for reaching out. I understand there is an issue with downloading the Xbox 360 games with gold.

I recommend checking out the following troubleshoot article:
Troubleshoot Xbox 360 Marketplace purchasing. The solutions
on this page can help resolve issues purchasing content or downloading free content from the
Xbox 360 Marketplace.

Hope this helps.

Sorry to hear it. The game is available in your region so that's not the issue. Please try clearing your browser's cache to see if that helps.

Some games is not available in all regions. As the required licence rights was not acquired at the initial launch of the game.

We are also not able to "claim" the Games with Gold game of Bolt in my country, South Africa.