Not able to enter account related options in xbox series x

Discus and support Not able to enter account related options in xbox series x in XBoX Accessibility to solve the problem; Hi, I'm logged in to my console, but I'm not able to modify any account related settings like theme or payment & billing. It keeps asking me to sign... Discussion in 'XBoX Accessibility' started by jmt763, May 10, 2025 at 1:43 AM.

  1. jmt763
    jmt763 Guest

    Not able to enter account related options in xbox series x


    Hi,

    I'm logged in to my console, but I'm not able to modify any account related settings like theme or payment & billing.

    It keeps asking me to sign in again, even though I'm already signed in.

    If I sign in again using my phone, nothing happens. If I choose sign in with controller I just get loading screen and nothing happens.

    Things I already tried:

    1. Settings > System > Console info > Reset console x2

    2. Removing my account (also x2)

    Could someone tell me what is going on?

    :)
     
    jmt763, May 10, 2025 at 1:43 AM
    #1
  2. Faline C Win User

    Not able to enter account related options in xbox series x

    Hey jmt763, thanks for reaching out for help here on the Xbox forum. Sorry to hear you're dealing with this issue with your console settings. I'm happy to lend a hand solving this.

    Is your account part of a Family Group?

    https://www.xbox.com/en-US/family-hub

    Try going to Xbox.com and logging into your account there. Does it let you modify your billing info there?
  3. Sdw Black Win User

    Hogwarts Legacy not compatible.

    I have a Xbox series X and Xbox one. And when I try to purchase the deluxe edition on the series X I also get the red exclamation "not playable on this device" which is weird. However I do see that under the more info option of the game details it states. " Installation install on your home Xbox one console plus have access when you're connected to your Microsoft account" not sure if it's related but my Xbox series X is sharing home profiles with my Xbox one hecne the series X is set as the home for the Xbox one and vice versa. Were you able to download it and play ?.
  4. [EX] Win User

    Xbox 360 GOLD MEMBERSHIP JULY 2024

    Hi,

    the subs are not related to the console.

    A Core sub (gold before) or Game Pass Ultimate are related to your account.

    If you purchase a Xbox series X/S and download your account on it, you still can use the sub and depending on your sub you will be able to play many new games for free.
  5. o0NYXKNIGHTo Win User

    How do I remove the added search bar from the home screen?

    Kinda makes me wanna sell all my related xbox stuff and go buy a PS5. Great hardware on the series X but strongly dislike the home screens lack of customisable options. The customize option is a joke.
  6. [EX] Win User

    Xbox live gold cards 360

    Subscriptions are related to your account - so it will work with 360, One and Series X/S !
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Not able to enter account related options in xbox series x

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