Not able to download Minecraft

Hi Dan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store and try installing the game again.



To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.



Then, on the Microsoft Store, type your game name: "Minecraft".



Load the game page and click on "Install".

In case it does not work, please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Copy the order number and contact Xbox Support.

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Ignore and close, the issue fixed itself.

Hello Dan,

It's a good thing you were able to install it from the Microsoft Store.

Please verify if you can log in and access the game.

I was able to log in and access the game, please close the issue, it has resolved itself.

Hello Dan,

OK! Thank you.