Not able to create another account with my cell phone number !!

MamzelleMel · Jul 13, 2018

Hi,

I can't use my cell phone number or my husband's to create an new email adress for my kids.

Thanks

:)

TimMuir · Jul 13, 2018

Phone Number Change

How do I change the cell phone number associated with my account? The number to where texts go is no longer my number and I want to update it.

Sheelllyyy · Jul 13, 2018

Can’t message on Xbox

it keeps saying messaging isn’t working for my account but I just verified my cell phone number.

M3tal Daz3 · Jul 13, 2018

You may receive the error "Microsoft account already exists. Enter another email or phone, or get a new Outlook email." You will see this message if the email or phone number you are trying to add is already tied to another Microsoft account. You will
need to use an alternate phone number, an alternate email or create a new one

M3tal Daz3

You may receive the error "Microsoft account already exists. Enter another email or phone, or get a new Outlook email." You will see this message if the email or phone number you are trying to add is already tied to another Microsoft account. You will
need to use an alternate phone number, an alternate email or create a new one

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Juha, The Minecraft license is attached to the account that was purchased, if it was the account you created with the phone number, you'll have to play and log in through it.

The fact that you create another account, and attach esthed the phone number to the account, does not transfer to the game, nor does it merge accounts.

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

I saw a similar issue once related to this error message. The person used her phone number to create multiple accounts.

Would you be able to use another phone number to log into the account?

Orion5105

It's a personal account. I lost my cell phone in November of last year and opted not to buy a new one because I have a work cell phone with the job I have now. To save costs, I let my old number go. We'll my old cell phone had my authenticator and my Gmail account as well as my Microsoft account was tied to both. The account I don't have access to is *****@gmail.com which is what I have my Microsoft ultimate subscription tied to. My old cell number is 6********. My new Gmail account is ********@gmail.com and cell phone is 6********. My dob is ******. My name and address is ****** . I can provide my drivers license, credit card, gamertag, as well as Xbox serial number, screens hots, etc. I'm a it engineer that is a Microsoft partner.

EDIT: Removed personally identifiable information (PII) from post.

XBF Leslie D

Hi there,

By any chance do you have a family member's cell phone number that you could use to verify your account? That is the only way available to verify the account to be able to get the messages to work.

Let us know if you're able too.

Not able to create another account with my cell phone number !!