Not able to complete purchases.

Discus and support Not able to complete purchases. in XBoX on Consoles to solve the problem; Hello. I'm not 100% sure I'm posting this concern in the right section of the forums, feel free to move this post or direct me to the right section... Discussion in 'XBoX on Consoles' started by Waardenius, Apr 22, 2018.

  1. Waardenius
    Waardenius Guest

    Not able to complete purchases.


    Hello.

    I'm not 100% sure I'm posting this concern in the right section of the forums, feel free to move this post or direct me to the right section otherwise.

    I'm having some problems regarding buying games, either using my Xbox One console or Xbox.com. Specifically I've been trying to buy The Elder Scrolls III : Morrowind at several different occasions during the last few days, with no success. When asked to
    confirm my purchase I simply get the message "Your purchase cannot be completed at this time, please try again", which really doesn't help me figure out what is wrong here.

    I have tried using my console, as well as accessing Xbox.com using different computers and my phone, to no avail. At first I figured this issue was just affecting Morrowind, but I have since tried buying Portal 2 instead, with the same result. As both Morrowind
    and Portal 2 are backwards compatible games (originally for the Xbox and Xbox 360 respectively) I reccon this might have something to do with my problems. I have however successfully bought Mass Effect, another game originally for the Xbox 360, in the not
    that distant past.

    I'm paying by credit card, no bonus points or similar redeemable stuff.

    Would be greatful for any help!

    :)
     
    Waardenius, Apr 22, 2018
    #1
  2. SAYarcher24
    SAYarcher24 Guest
    When is Hitman made available in Singapore?

    All the episodes are already out. Still not able to purchase this game.

    HITMAN™ - The Complete First Season
     
    SAYarcher24, Apr 23, 2018
    #2
  3. DonBullock
    DonBullock Guest
    Not able to purchase Gold

    It is the normal practice of Xbox Live to continue service for 2 months after the expiration date. Unfortunately, that means there is an outstanding balance on your account for 2 months of service. My experience has been that you will have to call billing
    support to resolve the outstanding balance before you can purchase anything else. It is not a perfect system, but it is what I have seen over the last 2 years time.
     
    DonBullock, Apr 23, 2018
    #3
  4. bowski477
    bowski477 Guest

    Not able to complete purchases.

    If you log into account.microsoft.com and go to services and subscriptions do you see an outstanding balance listed in red? Or is it possible you have an expired payment method listed on the account?
     
    bowski477, Apr 23, 2018
    #4
  5. Waardenius
    Waardenius Guest
    Thanks for your answer!

    I see nothing listed in services and subscriptions with any kind of balance listed, red or otherwise.

    My only listed payment method is the same credit card I use for everyday purchases, in physical stores as well as online with no problems at all. Its expiry date is more than a year into the future.

    What I find particulary frustrating with this is the fact that I'm not being told what the problem is, exactly. Just that my purchase "cannot be completed".
     
    Waardenius, Nov 1, 2018
    #5
  6. bowski477 Win User

    Not able to complete purchases.

    If you log into account.microsoft.com and go to services and subscriptions do you see an outstanding balance listed in red? Or is it possible you have an expired payment method listed on the account?
  7. Waardenius Win User

    Not able to complete purchases.

    If you log into account.microsoft.com and go to services and subscriptions do you see an outstanding balance listed in red? Or is it possible you have an expired payment method listed on the account?
    Thanks for your answer!

    I see nothing listed in services and subscriptions with any kind of balance listed, red or otherwise.

    My only listed payment method is the same credit card I use for everyday purchases, in physical stores as well as online with no problems at all. Its expiry date is more than a year into the future.

    What I find particulary frustrating with this is the fact that I'm not being told what the problem is, exactly. Just that my purchase "cannot be completed".
  8. HassanB Win User

    Cannot use My credit Card

    I'm assuming they use prepaid points cards for the region they are registered to. Even then, there's no guarantee that purchasing the content on the account will allow you to download it completely. There is some content on Xbox LIVE that is region locked.
    There's no way to know what is or isn't. If you purchase something that is region locked, you will not be able to complete the download but you might be able to complete the purchase.
  9. ClausReich Win User

    Microsoft store cart

    Hello CrimsonPheonix8! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

    To guarantee your purchase, you'd need to be able to complete it. If the console is in your cart, but you can't complete the purchase, check if there are units left on the Microsoft Store. It is most likely that you can't complete the purchase because there are no more units left.
  10. Draco Malfoy Win User

    Complete Purchase..

    Hi BlindTrack.

    I see that you posted this a little over an hour ago now.

    Could you try the process again and tell us the outcome?

    Best wishes.
Thema:

Not able to complete purchases.

Loading...
  1. Not able to complete purchases. - Similar Threads - able complete purchases

  2. Recommended Option for Free Up Space Not Able to Delete

    in XboX Insiders
    Recommended Option for Free Up Space Not Able to Delete: I am unable to delete the storage space of a recommended removal option in the console settings. Steps to reproduce: Go to Settings Go to System Go to Storage Devices Click Free up...
  3. Will we ever be able to clip voice chat in clips?

    in XboX Insiders
    Will we ever be able to clip voice chat in clips?: My friend has a play station and he can clip us playing and it’ll have his voice and everyone else in game. Will Xbox ever do something like that? submitted by /u/i_liveinyourbas3ment [link]...
  4. I cant seem to be able to play online xbox live games.

    in XboX Insiders
    I cant seem to be able to play online xbox live games.: It first started last week, when i wasnt able to hop on Ark Survival Evolved. It said join failed. I check and the Ark server i play on had a discord, and they said xbox people may have connection...
  5. I haven’t been able to stream but I was last suspended 2 year ago.

    in XboX Insiders
    I haven’t been able to stream but I was last suspended 2 year ago.: Ive been trying to stream in discord on Xbox, but it won’t let me because I was suspended previously, so I’m trying to figure out if that’s the reason, or if something else is making it so I can’t...
  6. Error 8B50033 I haven't been able to use my Xbox all day and I'm already bored.

    in XboX Insiders
    Error 8B50033 I haven't been able to use my Xbox all day and I'm already bored.: Does anyone know how long it will take to resolve this issue? submitted by /u/Kitchennava0 [link] [comments]
  7. I have parental restrictions on my Xbox and i am now an adult and am able to remove the...

    in XboX Insiders
    I have parental restrictions on my Xbox and i am now an adult and am able to remove the...: I don't know if i should use the remove <name> from this family because the parent which is under my account has nothing on it nothing bought, nothing done, no Gamerscore, absolutely nothing.If i...
  8. would anyone be able to help me ive had this issue for a whiele now

    in XboX Insiders
    would anyone be able to help me ive had this issue for a whiele now: basically my alienware aw2524hf monitor used to work just fine on my xbox when all of a sudden it stopped working i cant remember when and ever since my monitor hasnt worked with any xbox but i...
  9. Are you going to be able to play college football 26 on the Xbox ally X?

    in XboX Insiders
    Are you going to be able to play college football 26 on the Xbox ally X?: Does anyone know if you’ll be able to play College Football 26 on the Xbox ally X? submitted by /u/Good-Acanthaceae1072 [link] [comments]
  10. I am not able to complete sign in process on Xbox.com. It works fine on Microsoft.

    in XBoX Accessibility
    I am not able to complete sign in process on Xbox.com. It works fine on Microsoft.: After I enter all of my credentials to sign into the Xbox account it seems to work fine, but it never completes the sign in process. The top still shows Sign In and not my account name. If I click...