Normal payment But impossible download other country

Hi there,

I'm sorry to say but as much as we would like, we cannot assist with refunds or billing account issues on the forums because we do not have the proper tools to handle those requests.

You will need to contact Xbox support and see if you can request a callback:

1. Contact us here
2. Select Xbox One
3. Select See other options.
4. Select Payment & Billing
5. Select show contact options and go to step 4
6. Select request a callback from support

Changing your region to bypass things is not allowed. Because it creates issues like this or worse. You may not be eligible for a refund either. You might have to buy the game again in the correct region.

This is one reason why you should keep your account region yhe same as your physical location. You would have to see if you can submit a refund
request. If that form does not work in your region, you will have to contact support directly and speak to billing.

It is not impossible but it is not very clear if it's ok or not to buy games from other countries.

Hi there,

even if the currency is the same as other countries, payment options etc. are still linked to a specific country region.

So you won't be able to change your region to another country and pay for games or subscriptions with a payment option for your country.