None of my codes work...

Hello,

I have contacted xbox live support as prompted to resolve the issue with my codes being used. They told me to go through the forums to resolve this issue the rest of the way. I have a copy of the conversation from live support to aid in reference to my problem.

Gamer Tag

Thank you!

:)

 

NONE OF MY GAMES WORK!!!!!.

Every time I try to go into any of my games it tells me that I need to sign in with the account that bought it, but I'm already signed in and gives me this code that doesn't even exist. 0x87e107f9.

 

None of my headsets work

Okay, chaps - here goes.

I bought the Turtle Beach Recon 30X's in January. Upon plugging them in - nothing worked. No sound. No mic. On either controller. So I followed the TB troubleshooting steps on their website and still, nothing worked. A part of this was trying the headset
on different devices - which worked on my PS4 and my iPhone. (In fact, they are now my primary headset on the PS4.)

One night, a few weeks ago, I tried them again on a different Xbox One account, and they worked intermittently to 90% of the time. It was odd, the controller was running on batteries, but the headphones would only work if I had the controller hard-wired
into the Xbox.

I am wanting to say it's an account thing, but even after going through all of the settings, it appears that I'm set up properly. Now, I can't get ANY headsets to work when plugged into the controllers.

Any advice?