No XBOX Rewards

Hi - As you will see from my Xbox account, I have been liaising with the Xbox Reward support team for over two years about an issue with redeeming my Xbox rewards. This issue has not been fixed and despite reassurances that your team were working on fixing
your 'back-end' issue; I have no update on a conclusion.

In the meantime I have continued to make purchases from your store with the explicit understanding that I would receive my 10% rewards.

Given your lack of commitment to fixing this issue, the time that has passed and the sheer lack of communication in relation to your progress in fixing the problem I have no confidence that you intend to put this right. Therefore, I have taken advice from
the Trading Standards Authority here in the UK - to advise me on how to progress. I have been advised to allow you a further 21 days in which to release the credits/funds that were promised to me (as part of your terms and conditions of sale).

If, in 21 days, this has not been fixed I will lodge a formal complaint to the UK Trading Standards Authority who will investigate my complaint with you.

It goes without saying that I regret this course of action. However, as a loyal customer of the MS Corporation I have spent a considerable amount of money in your store in the last few years. I am hugely disappointed with your lack of support in this
issue - My confidence in your company has been severely impacted.

I look forward to hearing from you

James

:)

 

No Xbox Rewards

Hello BCelite2546,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

As of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress
to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

 

No Xbox Rewards

I keep getting emails about Xbox rewards, and they always say that I never have any. I looked today to see how I get rewards, and it said I can get them by spending money in the Xbox store. I have spent hundreds of dollars in the store and have never learned
a single point. These are the games I've purchased through the Xbox store since joining the program battlefield 1, battlefield 4 bundle, far cry primal, madden 17, NBA 2k17, halo wars 2 ultimate edition, ghost recon wild lands, red dead redemption, and an
Xbox live gold renewal. All this and it says that I have never earned a single point.

 

Hello WeeJim,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, at the current time, we have not received a resolution from our other team on your billable accounts
issue.