No way to contact Microsoft: Warranty Request error then Requesting a call error,...

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

Yes, the warranty is for one year from the date you purchased the console, when there is an error in the warranty date, it is most likely that you have purchased the console in another country or it was imported by the store. Cara Pais has its own series of xbox series and it is repeated in different countries, they are unique exclusively within the national territory. therefore, if this is your case, you must contact support with the invoice in hand to request the repair, observing the 1-year warranty period from the date of purchase of the product.

to talk to the support there are two ways, request a call and this option is on demand of requested calls and perhaps this is why the error you observe, and the second option is called Online Chat and answers quickly, it is an employee , and can help in the same way.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ben, unfortunately this forum is for public viewing and we as independent consultants do not have access to your account details or tools necessary to create the repair order for your accessories.

Try using another browser to place the order and also see if you can contact as the the message says, the support via chat, I think the call back is not working.

https://support.microsoft.com/contactus.

Hello,

Because this will have to do with your account specifically, I will have to recommend contacting either Microsoft or Xbox Support directly. This is assuming that the device is registered to your account, and you are hitting this error in the middle of the service request process. A good way to contact support is by going to https://support.xbox.com/contact-us.

Sign into your account that has the device registered, choose Contact Us. Choose Hardware & Network > Warranty, Service, and Repair and choose the console or platform you are using the device with. You should be able to request a call back in the hours of operation listed on the contact us page.

Thank you,

I’ve been troubleshooting all day long. I am positive that the problem is on the console’s end, and not the cable or the TV. I still have a month of warranty left but I’m getting the same error message when I try to set
up a service request. It says; “Sorry for the inconvenience. The accessory or device you are requesting is not available. Contact Microsoft Support for assistance.” Then I try to contact the support and upon selecting the category
it sends me back to the warranty page. This is nuts.

I’ve been troubleshooting all day long. I am positive that the problem is on the console’s end, and not the cable or the TV. I still have a month of warranty left but I’m getting the same error message when I try to set up a service request. It says; “Sorry
for the inconvenience. The accessory or device you are requesting is not available. Contact Microsoft Support for assistance.” Then I try to contact the support and upon selecting the category it sends me back
to the warranty page. This is nuts.