No Support for Hyperkin Duke Wired Controller which was bought in the official Microsoft /...

Discus and support No Support for Hyperkin Duke Wired Controller which was bought in the official Microsoft /... in XBoX on Consoles to solve the problem; Hi folks, I hope everybody is doing fine ? :) I bought a Hyperkin Duke Wired (green) controller on my german Xbox on Sept. the 23rd. 2019. Now its... Discussion in 'XBoX on Consoles' started by Rev0lution, May 1, 2020.

  1. Rev0lution
    Rev0lution Guest

    No Support for Hyperkin Duke Wired Controller which was bought in the official Microsoft /...


    Hi folks,

    I hope everybody is doing fine ? No Support for Hyperkin Duke Wired Controller which was bought in the official Microsoft /... :)

    I bought a Hyperkin Duke Wired (green) controller on my german Xbox on Sept. the 23rd. 2019. Now its left stick is faulty (stickdrift). Nobody neither Xbox or Microsoft Store support feels responsible having my controller fixed. They can only service original
    Xbox Controller. I know its a third party controller. But I bought it on my Xbox in the store.

    So after 3 or 5 Mails with xbox costumer support we do not have a plan. There is no way for me as a German costumer to get my faulty Hyperkin controller fixed within the 1 year guarantee or the 2 year warranty which is the german law.

    I also emailed Hyperkin, but apparently they dont communicate with privat costumers.

    So my question:

    How can Xbox or the Microsoft Store sell products which they cant service after they´re sold ?.

    How can it be that a company like Microsoft offers 3rd party controllers or products in their official store and don´t offer service or any kind of help afterwards ?. I mean the law is clear Microsoft Store is my official contractual partner and they are
    the only ones who are actually responsible for getting my controller fixed.

    status quo = broke controller and nobody fixes my controller although its in full guarantee!

    In 2020 thats a sad chapter No Support for Hyperkin Duke Wired Controller which was bought in the official Microsoft /... :(.

    Best regards Sebastian

    :)
     
    Rev0lution, May 1, 2020
    #1
  2. Obsessive Power Win User

    Hyperkin Duke controller ( one button doesn't work)

    The Clue is in the name. Hyperkin make the Duke controller. As far as I'm aware it's an official licensed product. If the controller is faulty, you'll need to contact the manufacturer, which in this
    case would be Hyperkin.

    Hyperkin are a U.S based company, more well known for their Retron clone consoles than their controllers.
  3. NinjaLunchBox79 Win User

    Why don't MS Xbox produce a simple wired controller?

    They used to make wired controllers for the 360. Also look into what Hyperkin makes!! I did just buy a wired Hyperkin controller ..... its modeled after the OG Xbox controller “The Duke”!!
  4. Spazpol Win User

    question

  5. StuartATrueRed Win User

    Controllers

  6. Rev0lution Win User

    No Support for Hyperkin Duke Wired Controller which was bought in the official Microsoft / Xbox Store on my Xbox

    Hi,

    thanks for your reply

    In Germany it works that way. Just imagine buying a BMW at a US dealership and if you do have problems with your car, the car seller would say "hey if you have problems with the product i just sold you please contact BMW in Munich Germany and please learn
    German then otherwise they cant give you support.

    Its about the princible. You cant sell stuff and dont offer any kind of support. Just imagine I couldnt speak english what would I do ? They sell stuff in their Store and do not offer support in german.

    I hope you do get my point now, and I even think its kind of illegal by german laws at least.

    greetings Sebastian
Thema:

No Support for Hyperkin Duke Wired Controller which was bought in the official Microsoft /...

Loading...

  1. No Support for Hyperkin Duke Wired Controller which was bought in the official Microsoft /... - Similar Threads - Support Hyperkin Duke

  2. I’m an Xbox Insider in Omega. Can I request Alpha Skip-Ahead access? Xbox Support told me...

    in XboX Insiders
    I’m an Xbox Insider in Omega. Can I request Alpha Skip-Ahead access? Xbox Support told me...: : Can I request access to Alpha Skip-Ahead submitted by /u/xomar12 [link] [comments]

  3. Please enable generic USB Audio Class (UAC) support for DACs and Audio Interfaces

    in XboX Insiders
    Please enable generic USB Audio Class (UAC) support for DACs and Audio Interfaces: Hi everyone, and hopefully hi to the Xbox team. I wanted to share a bit of a hassle regarding my audio setup on Xbox Series X and suggest a feature that would make a huge difference for many...

  4. Forza Horizon 6 as ad supported stream for delta tier memebers on Cloud Gaming...

    in XboX Insiders
    Forza Horizon 6 as ad supported stream for delta tier memebers on Cloud Gaming...: Hi everyone, Quick question I have been trying to figure out how to use the ad supported cloud gaming service with my digital owned games and I have a few questions. I bought FH6 digitally and...

  5. Proposal: Shift ad-supported xCloud to a Daily Model and require Multiplayer Subscription...

    in XboX Insiders
    Proposal: Shift ad-supported xCloud to a Daily Model and require Multiplayer Subscription...: Dear Xbox Engineering and Business Teams I would like to propose an alternative structure for the new ad-supported Xbox Cloud Gaming (xCloud) tier that balances user engagement with sustainable...

  6. How do I test the ad-supported free tier of Xbox cloud gaming on PC?

    in XboX Insiders
    How do I test the ad-supported free tier of Xbox cloud gaming on PC?: I have the Insider Hub app installed for PC, but unsure how to test the free ad-supported tier of cloud gaming? I'm signed up, but says I still need to subscribe. submitted by /u/ZyndallBull8...

  7. Anyone know I can get in contact with support?

    in XboX Insiders
    Anyone know I can get in contact with support?: Mods you can delete this if I’m not allowed to post this. Does anyone know how I can get in contact with someone on Xbox support, I was waiting for 30 minutes yesterday and no one got back to me....

  8. Beginning Ad-supported Game Streaming Test & Learn

    in XboX Insiders
    Beginning Ad-supported Game Streaming Test & Learn: [IMG] submitted by /u/GuruKronos [link] [comments]

  9. Expanding Developer Mode Capabilities: RAM Allocation & Input Support (UWP)

    in XboX Insiders
    Expanding Developer Mode Capabilities: RAM Allocation & Input Support (UWP): Hi everyone, As a developer/homebrew user on Xbox Dev Mode, I really appreciate the platform Microsoft provides. However, the current restrictions on UWP app profiles are significantly limiting...

  10. The newest XBOX app update from May 21st doesn't support external controllers on hanhelds...

    in XboX Insiders
    The newest XBOX app update from May 21st doesn't support external controllers on hanhelds...: The windows/xbox native games running under XBOX app do not support external controllers anymore. I am using GameSir Nova connected via usb dongle in XInput mode. Before the update everything was...