No sound through TV or mic.

Doon_23 · Nov 11, 2021

I have no sound coming through my TV or mic. I am able to speak through the mic, but I can’t hear anyone. I have attempted:

- my TV audio works. TV is not muted.
- updating my controller from accessories
- switched HDMI cables and HDMI ports
- made sure all HDMI cables are setup correctly
- followed at least 3-4 YouTube videos outlining audio issues
- made sure HDMI was uncompressed setting
- power cycled, unplugged & reset my Xbox

Other notes:
- when in accessories and after I press the 3 dots, I am unable to select the volume option. It skips over it and is grayed out.
- even with a mic in my controller - I am able to mute the mic (and it lights up notifying my of being muted) and I can change the mics volume manually with the mic buttons. I can’t, however, manually change any audio settings when pressing the Xbox home button.

:)

Doon_23

Update! I can now hear sound through a different mic I have. Still no sound coming through the TV. Does this change anything or I still need to get it repaired?

Doon_23

Hi Francia,

I just attempted to use my Xbox with a different TV - and sound came out correctly! So this must mean the Xbox is not the issue but the TV. I understand you are not an independent advisor for TVs - but my TV is working on cable with sound. But no volume in my HDMI ports. Have you heard of this happening and/or what I should do to fix this type of issue?

Thanks

Francia J.

If possible, try a different TV just to make sure.

Francia J.

Thank you for the update. If that still didn’t work I apologize but the console needs to be repaired. To do so, kindly sign in to https://account.microsoft.com/devices.

Doon_23

Hi Francia J.,

I appreciate the response. I did what you said and no noise came through the TV. The pixels on my screen got wacky, so I changed it back to auto-detect. Let me know if you have any other ideas.

Thanks!

No sound through TV or mic.