No sound on XBOX X dashboard

I understand. Unfortunately, I'm currently out of ideas, so I'll release this to other experts who will help you resolve it. It was a great conversation with you.

My name is Fernando I'm an independent consultant, I'm happy to help. Press the Xbox  button on your controller to open the panel. Select Profile & System > Settings > General > Volume & Audio Output. Select the Audio Setup option under Advanced. Highlight the audio setting option you want to use and press the A button  to start the audio test. Hope I helped and see you soon

I've tried that. There is no sound during the test.

My name is Fernando I'm an independent consultant, I'm happy to help.

Press the Xbox  button on your controller to open the panel. Select Profile & System > Settings > General > Volume & Audio Output. Select the Audio Setup option under Advanced. Highlight the audio setting option you want to use and press the A button  to start the audio test.

Hope I helped and see you soon

I too have an Xbox Series X connected to a Samsung TV and a Sonos Beam. The set up up is Series X to Samsung TV via HDMI and TV to Sonos Beam via HDMI ARC.

I get sound fairly consistently from start up, however if I play a game for a couple of hours and then return to the dashboard I have no sound on the dashboard or on anything else I try to open within the dashboard menu. If I go back into the game I was playing I get sound within that game but nothing else. The only way to resolve this is turning off for a longer period or unplugging the HDMI from the Xbox into the TV for an instant fix. This isn’t an adequate fix though, especially for a wall mounted tv.

When I experience these issues, if I change source to normal TV, I have sound as normal with no issue. But the second I go back to the Xbox source, there is no sound. Therefore I too believe this is an issue on the Xbox side but would be helpful if this can be categorically confirmed.

Has anybody managed to get any further with the root cause of the issue/permanent workarounds?

Thanks in advance.

Hi,

Just wanted to let you know I experience the same issue since today. After a while in AC:O the sound drops, but it is still there in the dashboard. The sound drop is sometimes followed by static on the screen and my tv losing the hdmi connection and/or a
drop to the dashboard. The issue is sometimes fixed by switching between another app and back to AC:O. I am running Xbox on X + Alpha ring+ LG 4K TV + Atmos (just installed two days ago).