No sound from Series X through tv speakers

Discus and support No sound from Series X through tv speakers in XBoX on Consoles to solve the problem; I've been dealing with a loss of sound with my Series X for a few weeks now. One day I turned on the console and didn't hear any sound through my tv... Discussion in 'XBoX on Consoles' started by Jezza819, Sep 25, 2022.

  1. Jezza819
    Jezza819 Guest

    No sound from Series X through tv speakers


    I've been dealing with a loss of sound with my Series X for a few weeks now. One day I turned on the console and didn't hear any sound through my tv speakers on the home page, went into a game, no sound there either. Tried completely powering down the console and restarting and again no sound. However it doesn't happen every time. I can leave the console alone for a few days and go back to it and the sound works, but it doesn't last. If I'm playing a digital game and finish then go back to the home screen, there is no sound. Try to go back into the same game, no sound.

    But I have one game that I play with a controller and one game that I have a physical disc for. If I plug in a headset to the controller I there is sound through the headset. I have a racing game on physical disc and I have sound through the tv speakers but once I quit that game, the sound goes away again.

    I've tried contacting Xbox support and they have been no help at all. Both online support and phone support. The last time I spoke to someone on the phone they said they were sending it up to next level of support and someone would call me the next day, they never did. Also they told me they had several complaints about the same problem. There are also several people on Youtube with the same problem but no answers yet.

    :)
     
    Jezza819, Sep 25, 2022
    #1
  2. Geri M. Win User

    No sound from Series X through tv speakers

    Hello Jezza819,

    We really appreciate for your time and effort. It seems that we will proceed to our suggestion on our answer dated October 3, to file a bug with tracing which captures audio issues. Make the title of the bug same as this on Forum that you submitted.

    Submitting a bug through the Xbox App

    1. Navigate to the top right of the application and select your gamerpic icon

    2. Select “Feedback” in the drop-down menu

    3. Select “Report a problem”

    4. Click Give new feedback

    5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary

    a. Summary should be descriptive and fully detailing the error you are receiving. Links redirecting to this forum post will not be accepted and will cause a delay in your feedback submission.

    6. Category should automatically be selected.

    7. In the "add more details" category, you will have the option to "Recreate my problem". Recreating the problem will help us further pinpoint the error you are receiving.

    8. Once complete, post the title of the bug report along with the submission date in this thread

    Additional resources:

    If the customer is having difficulties locating "Recreate my problem" you may snip a screenshot through the feedback hub, or copy and paste the following image into the thread. You may use this link: Provide feedback to Team Xbox | Xbox Support


    [​IMG]


    If you have other concerns, you can create a new post here.



    We wish you a good day!



    Kind regards



    Xbox Forum Moderator

    Microsoft Community
  3. Jezza819 Win User

    No sound from Series X through tv speakers

    Hello ,

    We understand that you are still not able to check and try the suggested steps above on how to resolve the issue. To add on our inquiry, please provide us information by responding the question below.

    • When did the issue started?
    • Is it happening to all games?
    • Try connecting it to other device.
    We are looking forward to your response.

    Kind regards,

    Geri M.

    Xbox Forum Moderator

    Microsoft Community
    I think it started roughly late August. Maybe right before Labor Day.

    It happens on all digital games. But the one game I have on physical disc always has sound but once I quit out of that game and return to the dashboard, the sound is gone again.
  4. Jezza819 Win User

    No sound from Series X through tv speakers

    I have a Samsung Q80 QLED tv. No I have not connected it to another tv to try it.
  5. Jezza819 Win User

    No sound from Series X through tv speakers

    I haven't had a chance to try your suggestion yet since I don't get to play every night. Usually I can only play weekends. However Monday night I did turn the console on and it had sound but that's how inconsistent it is. The next time I might turn it on it might have sound until I quit the game then there will be no sound or there won't be any sound at all.
  6. Jezza819 Win User

    No sound from Series X through tv speakers

    The last four times I've played I've had full sound all the way through. In the dashboard, in a game, switching games. So I had hopes that it had resolved itself. That is until tonight. I played a game with sound. Finished the game and exited back to the dashboard, and there was no sound. Tried to go into another game, no sound. I probably won't get another chance to try it out until this weekend.
Thema:

No sound from Series X through tv speakers

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