No Shipping label for return of drifting controller

Abbas Khan1 · Dec 7, 2022

I initiated a return of my x box x controller that is in warranty due to thumbstick drift problem. The support page under devices generated an order number and i received a confirmation e mail from Microsoft confirming the order number and the next step is for me to ship my controller and get a new replacement. The repair order confirmation indicates that I am supposed to get a shipping label by e mail.

Its now been 1 week and no label has been sent even thought I have checked my inbox as well as junk mail. There also seems to be no telephone number for me to call to solve my problem. My warranty runs out by the 25th December so i dont have much time left.

Would anyone have any suggestions as to what I do as until Microsoft get the old controller they will not send me a new one

Please see attached image of my account showing the order

:)

Kathy A.

Hello Abbas Khan1,

Thanks for the reply.

Sure, let us know if you got error message or code so we can check on that.

We look forward for your update.

Regards,

Abbas Khan1

Hello and thank you for your reply. Let me try your suggestions and get back to you.

Thanks

Kathy A.

Hello Abbas Khan1,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are waiting for your shipping label, as you haven't received it yet. Should you have checked your inbox and junk/spam folders and notice there is no shipping label that you receive, might as well check your other email address for the shipping label too. If any case, you cannot see the shipping label being available on your email, we recommend you to contact live support team for assistance.

Please use this link: اتصل بنا | Xbox Support or Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the lists.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Try to select the chat support since phone support is not available.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
Please let us know if you see an error message or code.

We hope that you will be able to reach out to support. We remove the personal information you shared on the screenshot to protect your privacy.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Kathy A.

Hi Abbas Khan1,

That is great to hear.

Do you have a case number from that call with the live support? If you haven't heard to them 24 - 72 hours, please contact back the live support team and follow up the request.

What matters here is that they have started an investigation about your shipping label issue. Please contact back the live team for further assistance.

Regards,

Abbas Khan1

Hello again Kathy,

just thought I would let you know that I called Microsft on your UAE number in connection with my problem. They suggested that they would cancel my order and resubmit it so that a new shipping label would be generated.

Yesterday the lady called me back having concelled the order, but said that it seems there is some software issue at your end that is not picking up my Dubai address correctly for the label generation. She said that she would revert bac once its resolved.. So far I have not heard back from her and my account is just showing the cancelled order. Not sure if you can help buit thats where the matter stands.

In the meanwhile im waiting for a phone call.

All the best,

Abbas

No Shipping label for return of drifting controller