No rewards keys for pre-order purchase.

Discus and support No rewards keys for pre-order purchase. in XBoX Games and Apps to solve the problem; I pre-ordered the game and I have been checking the rewards everyday and using my keys, but still have not been awarded my 10 keys to use. I am not the... Discussion in 'XBoX Games and Apps' started by BottomDriller, Oct 12, 2017.

  1. BottomDriller
    BottomDriller Guest

    No rewards keys for pre-order purchase.


    I pre-ordered the game and I have been checking the rewards everyday and using my keys, but still have not been awarded my 10 keys to use. I am not the only one with this issue either, and I have read the FAQs to make sure I'm eligible. I have checked and
    double checked to make sure I'm not missing anything, so I do not know why I have not been given them yet. Any help resolving this issue would be appreciated.

    :)
     
    BottomDriller, Oct 12, 2017
    #1
  2. CrKhan09
    CrKhan09 Guest
    My Missions not Crediting Actions

    Missing Items:

    Forza Pre-order

    Franken Rewards Avatar Gear

    Franken Rewards Achievements

    3rd Pre-Order Punchcard

    Probably missing:

    Forza fans bonus keys

    Yes, it has been more than 48-96 hr wait time for ALL of these.
     
    CrKhan09, Oct 12, 2017
    #2
  3. XBLRewards3
    XBLRewards3 Guest
    I haven't received my Forza 7 credits

    Hi BoldCougar26. Since your pre-order was made prior to the offer period, it was only eligible for the keys, not the Rewards Credits. Pre-orders made during the offer period received both keys and Credits.
     
    XBLRewards3, Oct 12, 2017
    #3
  4. Smwutches
    Smwutches Guest

    No rewards keys for pre-order purchase.

    For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.
     
    Smwutches, Oct 12, 2017
    #4
  5. sodrix
    sodrix Guest
    If you use Xbox One, see messages from Xbox live user. and check the redeem button.
     
    sodrix, Nov 2, 2018
    #5
  6. sodrix Win User

    No rewards keys for pre-order purchase.

    If you use Xbox One, see messages from Xbox live user. and check the redeem button.
  7. Smwutches Win User

    No rewards keys for pre-order purchase.

    For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.
  8. XBLRewards3 Win User

    I haven't received my Forza 7 credits

    Hi BoldCougar26. Since your pre-order was made prior to the offer period, it was only eligible for the keys, not the Rewards Credits. Pre-orders made during the offer period received both keys and Credits.
  9. XBLRewards8 Win User

    Forza 7 virtual key instant win

    Hello slan3d0g,

    As stated in the FAQ for this offer:

    PRE-ORDER/ORDER THE GAME

    Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
    up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

    • 10 keys (can only be earned once)
    • 5,000 Rewards Credits (can only be earned once)

    Since you did not make this purchase off the Xbox store, you did not qualify for this offer. Since your purchase was made from an alternative source and redeemed as a token, it was not eligible. Additionally, Credits for this offer are not awarded until
    the end of the offer period, as stated in the FAQ:

    When will I get my Rewards Credits for pre-ordering or ordering the game?

    Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.
  10. XBLRewards8 Win User

    Missing rewards credits and "Keys"

    Hello AmericanM0nster,

    Apologies for the inconvenience. We are currently investigating with another team reports of users not seeing keys being awarded for their purchase. Once we know more, we'll update this thread!

    Regarding your Credits, from the FAQ:

    When will I get my Rewards Credits for pre-ordering or ordering the game?

    Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

    Since the offer is not yet over, it is too early to see your Credits.
Thema:

No rewards keys for pre-order purchase.

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