No rewards deposits for over a year

Mr Hairs · Nov 18, 2016

I haven't had a rewards deposit in over a year, despite having over 70,000 points waiting.

MS periodically email me to tell me they can't deposit because my account 'isn't up to date'. However, my account is definitely 100% up to date and correct.

I have posted about this many, many times before, but since NOTHING is being done about it there's little I can do beyond posting again.

Any help much appreciated.

:)

DirtySm0k3 · Nov 18, 2016

Over a year, still no rewards deposits!

i myself havent received 141,850 credits spanning over the last 3 1/2 years. Maybe its time we all get together and file a lawsuit because the forum shows many people are experiencing the same thing. We spend our hard earned money and the little light at
the end of the tunnel(credits)has deminished. Thats $150 just on my account, i imagine with all the people they are doing it to they should have enough money to get sued!

Hammrsigpi · Nov 18, 2016

Over a year, still no rewards deposits!

Have yours been stuck in the "we're having a problem with your account" limbo?

XBLRewards8 · Nov 18, 2016

Hello Mr Hairs,

As mentioned in your previous post at (Haven't had a Rewards deposit in over a year), this is not an issue with your user information, but
a problem with an error on the database. Unfortunately, we have still not received a resolution for this issue from the team working on a fix. Apologies for the inconvenience that this delay is causing.

XBLRewards8

Hello Mr Hairs,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/f2ad4cb8-7cc6-4540-91d8-b17b21813b54), this is not an issue with your user information, but
a problem with an error on the database. Unfortunately, we have still not received a resolution for this issue from the team working on a fix. Apologies for the inconvenience that this delay is causing.

DirtySm0k3

i myself havent received 141,850 credits spanning over the last 3 1/2 years. Maybe its time we all get together and file a lawsuit because the forum shows many people are experiencing the same thing. We spend our hard earned money and the little light at
the end of the tunnel(credits)has deminished. Thats $150 just on my account, i imagine with all the people they are doing it to they should have enough money to get sued!

XBLRewards8

Hello Hammrsigpi,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hammrsigpi

Have yours been stuck in the "we're having a problem with your account" limbo?

Unforgetable G

can someone please fix as I have about 50$$ worth of money have had no rewards deposited in over half a year! Want to buy a game with it so please deposit fast!

No rewards deposits for over a year