No reward points for 2016 purchases

Hello minion79,

Only purchases made in your Rewards program region are eligible for Rewards. Since you made your purchases in a region outside of your Rewards Account region at the time, those purchases are not eligible for Rewards.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

OK ... but for what concerns the purchase of:
- Pass the seasonal call of duty Black Ops 3 performed Sunday, 06 / March / 2016
and
- Call of Duty®: Infinite Warfare - Digital Deluxe made on Saturday 29 / Oct / 2016
When will I receive the rewards points ....? I knew that purchases in the store were rewarded with rewards points

I am waiting for a reply and thank you for availability

Thank you

As of July 1, 2014, there are no offers to receive credits for renewing gold.

OK ... but for what concerns the purchase of:
- Pass the seasonal call of duty Black Ops 3 performed Sunday, 06 / March / 2016
and
- Call of Duty®: Infinite Warfare - Digital Deluxe made on Saturday 29 / Oct / 2016
When will I receive the rewards points ....? I knew that purchases in the store were rewarded with rewards points

I am waiting for a reply and thank you for availability

Thank you

I am in possession of the email to verify my purchases

thanks

xbox live rewards deposits credits into your xbox live rewards account based on a variety of activities such as purchases through MS. I got 15,000 credits in march 2016 for buying the division. I bought battlefield 1 in oct 2016 and never got the reward.

Hello minion79,

Again, as mentioned, we can only Reward purchases made in the Rewards program. Since you used a currency that was not your Rewards program's regional currency, those purchases are ineligible. For example our FAQ entry for MyVIP states the following:

How does MyVIP work?

For every $10 you spend during the month on eligible items in the Xbox Store, you'll earn Reward Credits based on your current MyVIP Star Rank. Any outstanding funds will be rolled over into the next calendar month (i.e. if you spent $87 in July, you would
earn xx% of $80, with the existing $7 rolling over into August's balance).

Your MyVIP Credits will be converted to your local currency and deposited into your Microsoft account by the 15th of each month.
Please note that MyVIP Credits are calculated and deposited based on the currency of the region you listed when you first enrolled in the program, and that any purchases must be made in that same currency to count towards MyVIP.

You can see your current rank and progress towards your next star on your MyRewards page. Keep in mind that to earn with MyVIP, you need to unlock the first star by spending at least $300, and spend at least $10 in eligible items in the month. For more information,
please see our Terms and Conditions.

However, after reviewing your purchases for the previous calendar year (September 2015 - December 2016), we found that you would not have been eligible for any Credits. Your purchases did not complete any offers, and therefore did not award Credits from
offer completion. You did not have at least 300 EUR in eligible spending, so you did not have any MyVIP stars, and therefore would not have earned any Credits from MyVIP payback.