No reward in since 2013 being a member

Hello tons3y,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Hello Cynic Walnut,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/). Being in the Rewards program automatically makes you enrolled in MyVIP.

Furthermore, you enrolled into the program as a Canadian member. This means we created a Canadian Rewards Account for you that will only reward purchases made with the regional currency of your Rewards Account, CAD. Since you have been making purchases
in an alternate regional currency, those purchases are not eligible for Rewards.

We also see that due to you making purchases in a region that is not your current Rewards Account region, your are raising a currency mismatch error. For example, your previous requested deposit failed due to a mismatch between your Rewards Account region
and your Microsoft Account region, and will continue to do so while this mismatch exists. We cannot deposit CAD from your Canadian Rewards Account into your US Microsoft Account, which will only take USD. This means that in order to resolve this issue, you
have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.

1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This will cause your regions to match and allow your currency to be deposited.

2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account.
While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer any other progress.

If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/). If you check your MyDashboard at
(https://rewards.xbox.com/mydashboard), you will be able to see if you are still in the registration process. If you open a new post after being able to log in to your new Rewards account, you can request
any pending deposits from your old account to your new one.

Your VIP status would be listed on the MyRewards section of the site. It is based on how much you spend on the marketplace and is represented by star levels.

As long as you've been signed up for the program for 4 years, your purchases would have counted towards any available offers, but support will double check.

Hello demolitionwindy,

As mentioned previously, you registered into the Rewards program on April 27th, 2013, then chose to opt out of the program on November 17th, 2013. Since you were no longer a Rewards member, you were not eligible for any Rewards Credits. We can only Reward
activity done while in the program. We see that your recent re-enrollment on the 20th was successful, and you are now a member again.

Hello ForgottenAxe277,

We can only Reward activity done while being a Rewards member. Since your purchase was made before being a member, it was not eligible for the offer.