No refund after almost 3 weeks and no help

I loaded a prepaid card for Xbox live and was then also charged to my debit card (via PayPal) for the same 12 month subscription. Requested a refund from Microsoft which didn’t happen and had to chase a few times. Eventually it shows as a refund on the 30th
December but still no refund to PayPal or my bank. Opened a claim with PayPal to get money back, which was denied by PayPal even though I have proof of prepayment card on billing site. Microsoft told me to chase with bank, but they can’t help. What should
I do please? Thanks.

:)

 

Error code 0x803F8001, help!

As expected, my request for a refund was denied. The purchase is almost 3 years old. I said this was going to happen.

Now i cant play the game, i cant repurchase it and no one can help me.

 

Refunding money

At 20 Juli I bought a Xbox live gold membership. I accidentally bought it 3 times. Because i didn't received any proof of purchase.

So I cancelled 2 of the 3 purchases. But the money was already written off my bank account. After this I received an email saying that this 2 purchases are cancelled and that I will get my money back. And now I am almost waiting for 3 weeks for my money.

I heard someone saying it will take about 3 work days to refund the money but as I said I am almost waiting for 3 weeks for my money of any reply.

Can someone please help me with this problem.

Regards,

Rick K